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About the Role
Join RS as a Customer Care Coordinator, ANZ, where you’ll be ensuring customer satisfaction and contributing to sales growth.
Responsibilities
- Deliver excellent customer service across all channels, meeting orders and enquiry needs.
- Keep customers informed of order or enquiry updates in a professional and courteous manner.
- Support sales targets by collaborating with the sales team and performing value-added activities.
- Identify customer needs and opportunities to grow the business through a high-touch approach.
- Ensure customer satisfaction by coordinating with internal stakeholders.
- Contribute to improving business processes and policies using continuous improvement methods.
- Support the customer service team in meeting and maintaining customer expectations.
- Maintain and update customer information accurately in SAP.
Requirements
- Minimum 2 years’ customer service experience.
- Proficient in Microsoft Office.
- SAP knowledge is a plus.
Skills
- Strong communication, negotiation, and interpersonal skills.
- Proactive, motivated, and able to work independently.
- Excellent problem-solving, planning, and time management.
- Passionate about delivering exceptional customer service.
- Eager to learn, take ownership, and drive results.
Location
- Sydney, Australia
Work Type
- Full time Permanent
- Hybrid
Experience Level
- Minimum 2 years’ customer service experience