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About the Role
The Implementation Manager is a technical expert responsible for delivering payment solutions to merchants end-to-end, acting as a customer-facing expert to support merchant integrations with Worldpay's payment services.
Responsibilities
- Deliver payment solutions to merchants end to end.
- Possess expert level of knowledge on all relevant products and services.
- Support merchants in integrating with Worldpay suite of payment services.
- Work directly with the merchant and Account Management team to understand business needs and deliver appropriate solutions.
- Support merchants and their technical teams in integrating products, designing and setting up accounts, providing technical guidance, and troubleshooting incidents.
- Define finalized scope and manage projects through completion and post-live monitoring using a clear project plan.
- Keep stakeholders updated through regular meetings to identify risks and ensure projects are on track.
- Manage a high number of projects concurrently.
- Plan and deliver customer demos and training on product functionality.
- Build awareness of changing technical trends in payment processing and wider technical fields.
- Collaborate with different teams across geographies and time zones.
- Perform other related duties as assigned.
Requirements
- Proven background in managing projects and delivering customer technical integrations.
- Confidence and experience in managing relationships between internal and external stakeholders.
- Strong communication and interpersonal skills.
- Creative and forward-thinking with good problem-solving aptitude.
- Curious, able to capture customer requirements and familiar with funneling techniques.
- Ability to perform server log checks with SPLUNK analysis tool.
- Ability to work independently and as a team player.
Skills
- CSS
- HTML
- Javascript
- PHP
- .NET
- JAVA
- C/
- C++
- Windows
- OSX
- Linux
- iOS
- Android
- Oracle
- SQL
- SPLUNK
Experience Level
- Expert level of knowledge on all relevant products and services.
About the Company
- Globalpayers think like a client, act like an owner and win as one team.
- We’re curious and innovative – always finding better ways to deliver impact.
- We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.