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About the Role

Drive Data and Analytics' most critical cross-functional priorities and strategic initiatives, operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. Identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage. Operate as an AI-native program manager and strategic operator who thinks strategically but loves getting into details. This is an individual contributor role with full strategic authority and accountability for outcomes.

Responsibilities

Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.
Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders.
Deliver key content and track action items to completion.
Establish and report key product and business metrics to drive executive decisions.
Analyze trends and data to provide leadership insights.
Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy.
Use AI to enhance program efficiency, decision-making, communication, and risk management.
Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams.
Identify and resolve critical path go-to-market issues across cross-functional teams.
Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines.
Develop and drive Data and Analytics Product Advisory Council (PAC) activities.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms.
Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.
Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.
Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives.
Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
Professional certification, such as Project Management Professional (PMP) or equivalent.

Skills

AI integration
Technical program management
Strategic program leadership
Enterprise software/SaaS domain expertise
Cross-functional collaboration
Written and verbal communication
Process creation and implementation
Project Management Professional (PMP)

Location

AMS - North America and Canada

Work Type

Flexible
Remote

Experience Level

Senior
10+ years technical program management
3+ years leading strategic programs

About the Company

ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest and conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.