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About the Role
Kyndryl runs and reimagines mission-critical technology systems that drive advantage for leading businesses. We enable smarter decisions, faster innovation, and a lasting competitive edge through proven expertise and AI-powered insight. This role involves purposeful work in a flexible, supportive environment where well-being and potential are prioritized.
Responsibilities
- Design end-to-end user experiences from discovery and research through implementation and refinement.
- Produce wireframes, prototypes, high-fidelity designs, and UI specifications for developer implementation.
- Conduct lean user research, including interviews and usability testing, to validate design decisions.
- Collaborate with vendors to ensure design implementation fidelity.
- Deploy designs to products based on organizational priorities, focusing on single systems or multiple related initiatives.
- Identify shared patterns across systems within the same pillar (e.g., case management, disbursement, registry interfaces).
- Design with awareness of related systems and build reusable component libraries and design patterns.
- Recommend design decisions that balance individual product needs with broader service coherence.
- Share insights and patterns across product teams working on related systems.
- Integrate into product teams alongside product leads and development teams.
- Participate in agile ceremonies while maintaining connection to related systems.
- Translate business requirements and user needs into actionable design solutions.
- Present design rationale to stakeholders, explaining both product-specific and cross-system thinking.
- Coordinate with product leads when design decisions affect multiple systems.
- Champion accessibility and inclusive design pragmatically across all systems.
- Identify quick wins and incremental improvements based on user feedback and analytics.
- Balance product delivery timelines with opportunities to improve broader design consistency.
Requirements
- 6+ years of hands-on UX/UI design experience with demonstrated ability to deliver across diverse product types.
- Portfolio showing end-to-end design execution across at least 5 different products or systems.
- Evidence of creating design consistency across multiple related products or features within a product ecosystem.
- Experience balancing individual product delivery with broader design system thinking.
- Track record of effective collaboration with developers and successful design implementation.
- Systems thinker who can zoom between detailed execution and broader pattern recognition.
- Self-directed and able to work with ambiguity.
- Pragmatic about design decisions, knowing when consistency matters and when local optimization is acceptable.
- Comfortable with fluidity, moving between products while maintaining design coherence.
- Strong communicator who can explain both product-specific rationale and cross-system implications.
- Collaborative team player who builds relationships across multiple product teams.
Skills
- Figma (expert-level proficiency)
- Component-based design
- Creating reusable patterns
- Responsive design
- Web accessibility (WCAG 2.1)
- Design systems
- HTML/CSS (sufficient for effective communication with developers)
- User research (interviews, usability testing, surveys)
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 6+ years
Benefits
- Flexible, supportive environment
- Well-being is prioritized
- Be Well programs (financial, mental, physical, social health)
- Career path tools
- Personalized development goals
- Continuous feedback
- Access to cutting-edge learning opportunities (certifications with Microsoft, Google, Amazon)
- Coaching
- Hands-on experiences
About the Company
- Kyndryl runs and reimagines the mission-critical technology systems that drive advantage for the world’s leading businesses.
- We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
- Our culture emphasizes kinship, inclusion, and belonging, welcoming people of all cultures, backgrounds, and experiences.
- We focus on ensuring all Kyndryls feel included and valued.
- We believe in growth and are excited to see what candidates can bring.
- Sense of belonging—being a valued, respected, trusted member of the team—is fundamental to our culture.
- We are dedicated to welcoming everyone into our company, enabling individuals to thrive and contribute to our culture of empathy and shared success.
Equal Opportunity
- We welcome people of all cultures, backgrounds, and experiences.
- Even if you don’t meet every requirement, we encourage you to apply.
- Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.