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About the Role
Fluent Trade Technologies is seeking an experienced eFX Account Manager to lead and grow relationships with key financial clients. This role involves leveraging market knowledge and data tools to maximize client platform utilization, identify growth opportunities, and ensure client satisfaction.
Responsibilities
- Own and lead relationship and account management efforts for allocated client accounts.
- Add value to clients by identifying, implementing, and utilizing BIS / BA tools.
- Create and manage account growth plans.
- Increase platform usage and resulting revenue organically by assisting cross-sales and up-sales (feeds, components, professional services).
- Identify and sell to new prospective clients working with the new business sales team.
- Perform quantitative gap analysis across all client accounts.
- Serve as a key client communication and issue escalation point, distinct from front-line technical support.
- Focus on exceeding client satisfaction levels and tracking account health.
- Track and manage all commercial aspects of existing clients, including renewals and new products/items.
- Support prospect pitches, RFPs, and pricing proposals.
- Participate in the evolution of client and new business acquisition collateral and documentation.
- Potential to grow and manage a team.
Requirements
- Extensive and in-depth experience and knowledge of eFX and eTrading technology landscape and usage.
- Market-facing credibility and trustworthiness.
- Ability to create trust and work in true partnership with internal teams and each client account.
- Highly driven, organized, with strong time management skills.
- Proactive and positive attitude.
- Drive to become a product and platform expert.
- Ability to identify required resources to manage and grow business effectively.
- Strong commercial sense.
- Ability to identify clients’ future needs.
- Excellent communication skills, both internally and externally.
Experience Level
- Experienced
About the Company
- Fluent Trade Technologies