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About the Role
As a Service Support Technician at MKS Japan, you will partner with Service to in-house servicing repair. In this role, you will report to the Service Senior Manager.
Responsibilities
- Performs on-site or in-house servicing, repair and/or installation of company product(s).
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Prepares reports for analysis of product failure trends and service ability issues.
Requirements
- Acquires job skills and learns company policies and procedures to complete routine tasks.
Skills
- Good English communication skills preferred.
Experience Level
- 1+ year of job-related work experience
About the Company
- Globally, our policy is to recruit individuals from wide and diverse backgrounds.
- MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.
- We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.
- Hiring decisions are based on merit, qualifications and business needs.
- We conduct background checks and drug screens, in accordance with applicable law and company policies.
- MKS is generally only hiring candidates who reside in states where we are registered to do business.
- MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.
Equal Opportunity
- MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.
- We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.
- Hiring decisions are based on merit, qualifications and business needs.
- We conduct background checks and drug screens, in accordance with applicable law and company policies.
- MKS is generally only hiring candidates who reside in states where we are registered to do business.
- MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.