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About the Role
Lead the communications that keep NSW’s frontline emergency responders connected when it matters most. This role plays a critical part in leading the operational management of critical communications services for Emergency Services Organisations and government agencies across NSW, driving network traffic management, incident coordination, and stakeholder engagement during emergencies.
Responsibilities
- Lead the coordination of critical communications services during significant incidents, emergencies and major events across NSW.
- Oversee radio network traffic management and make operational decisions to support service availability and restoration.
- Contribute to emergency planning, operational readiness and strategic initiatives that strengthen critical communications capability across NSW.
- Plan, facilitate and conduct operational exercises to test response arrangements, identify improvement opportunities and strengthen operational readiness.
- Act as a key interface between NSW Telco Authority, Emergency Service Organisations, government agencies and service providers.
- Drive the resolution of operational issues and escalations impacting frontline emergency service communications.
- Analyse operational trends and risks to identify emerging issues, improve service delivery and customer outcomes, and strengthen operational readiness.
Requirements
- Be able to obtain and maintain a Baseline Security Clearance.
- Have experience in emergency management, incident management or a similar operational environment.
- Have a well-developed technical aptitude and appreciation of the role of mission-critical communications services including P25 radio.
- Demonstrate strong analytical, problem-solving and decision-making skills in high-pressure environments.
- Build trusted relationships with customers, stakeholders and service providers and influence outcomes through collaboration and effective communication.
- Be willing to support the 24/7 nature of operations, including participation in an on-call roster.
Skills
- P25 radio
- Incident management
- Emergency management
- Service management
- AIIMS
- ITIL
Location
- Sydney CBD
- Other sites as operationally required
- Travel to Sydney locations within 2 hours
Work Type
- Hybrid
- Ongoing
- Full-time
- 24/7 operations
- On-call roster
Experience Level
- Senior
- Grade 9/10
Education Level
- Relevant qualifications or certifications in incident management, emergency management or service management (such as AIIMS and ITIL) will be highly regarded.
Salary/Compensations
- $133,348-146,945 + superannuation and leave loading
Benefits
- Superannuation
- Leave loading
- Training and development opportunities
- Job mobility opportunities
- New experiences within the organisation or wider public sector
About the Company
- NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
- We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
- NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
- We lead and coordinate the whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe across NSW.
- NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.
- We promote flexibility and other flexible arrangements.
- We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
- We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.
- We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.