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About the Role
As an Account Manager, Enterprise, your primary focus is managing and growing relationships with our existing customers. You will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion to maximize customer retention and long-term success. This position requires free-thinking and self-motivated top performers who thrive on winning new business and communicating the value of Sitecore solutions.
Responsibilities
- Serve as the primary contact for assigned accounts, building strong relationships at all levels across existing government and enterprise clients
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
- Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements
Requirements
- Demonstrable experience in software sales (full-cycle) or SaaS environment
- Account management/sales experience in an enterprise environment
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Skills
- Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
- Experience presenting onsite to executive stakeholders
- Strong communication skills
- Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware
About the Company
- Sitecore's mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world.
- We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
- As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day.
- Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
- Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries.
- We believe that every experience matters, and that belief starts with how we work together.
- Our values guide how we lead, innovate, and connect.
- We are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight.
- From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Equal Opportunity
- Sitecore is proud to be an equal opportunity workplace.
- We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.