Field Service Engineer Clinical/ Lab Water_Life Science
The businesses of Merck KGaA, Darmstadt, Germany · JP
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About the Role
This role involves on-site maintenance and repair of Milli-Q systems connected to analytical instruments in the clinical market. You will also be responsible for proposing improvements and training sales partners and collaborating company engineers who perform Milli-Q maintenance.
Responsibilities
- Perform on-site maintenance and repair of Milli-Q systems.
- Propose improvements and provide training to sales partners and collaborating company engineers.
- Handle 1-数 cases per day.
- Participate in overseas training.
- Engage in on-call duty approximately once a week (monthly shift system).
- Provide separate allowances for on-call duty.
Requirements
- Field service engineer experience with physicochemical, analytical, or medical devices.
- Experience in quality control or product evaluation for devices/machinery.
- Willingness to challenge the role even without prior field work experience, as long as device experience exists.
- Overseas study or dispatch experience.
- Ability to read SOPs, service manuals, and training materials in English.
- Ability to read English, translate if necessary, and understand the content.
- Possession of a valid driver's license.
Skills
- Maintenance
- Repair
- Technical improvement proposals
- Training
- Problem-solving
- Consultation skills
Location
- Azabu Hills (Head Office)
- Yokohama Business Park (Training Center)
- Eastern Japan (Service Area)
Work Type
- Full-time
- On-site
- Business trip (70%)
- Overnight stays (approx. 10 days/month)
- On-call duty
Experience Level
- Field Service Engineer experience
- Quality Control experience
- Product Evaluation experience
Education Level
- High school graduate or higher
- Bachelor's degree in science/engineering or higher
Benefits
- Separate allowance for on-call duty.
About the Company
- We are a company that provides an environment conducive to further technical skill improvement.
- We are a company that offers opportunities to grow into trainers for domestic sales partners, collaborating company engineers, and Merck employees globally.
- We are a company that allows for career advancement into roles such as customer phone support, team leadership, or participation in projects related to Milli-Q sales and support.