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About the Role
The TruOps Digital Experience team is responsible for enabling scalable, integrated business processes and technology solutions that support TransUnion's growth strategy. This role will partner closely with business leaders, technology teams, and acquisition stakeholders to establish and evolve TransUnion's acquisition integration framework while supporting current and future integration initiatives.
Responsibilities
- Lead acquisition integration initiatives within the TruOps Salesforce ecosystem by assessing current-state processes, identifying gaps, and developing scalable, repeatable approaches for onboarding acquired businesses into the TransUnion operating model.
- Design, document, and continuously improve acquisition integration playbooks, governance frameworks, workflows, and operating procedures that support consistent execution across future acquisitions.
- Partner with business, operations, and technology stakeholders to coordinate integration activities across people, process, data, and technology workstreams.
- Drive integration planning, execution tracking, dependency management, risk identification, issue resolution, and overall project governance to support successful outcomes.
- Evaluate previous acquisition integrations and recommend opportunities to standardize, enhance, or incorporate lessons learned into future-state operating models.
- Facilitate cross-functional working sessions, planning meetings, readiness reviews, and stakeholder communications to ensure alignment throughout integration efforts.
- Support data, workflow, and system integration activities by partnering with technology teams to document requirements, assess impacts, and enable operational readiness.
- Develop recommendations that improve organizational scalability, operational efficiency, and integration effectiveness while balancing acquisition-specific business needs.
- Act as a trusted advisor to stakeholders by providing structure, clarity, and execution support in a fast-paced, evolving environment.
Requirements
- 8+ years of experience leading acquisition integration, business transformation, operational excellence, program management, or related initiatives with demonstrated success delivering complex cross-functional efforts.
- Experience assessing current-state business processes, documenting workflows, identifying improvement opportunities, and designing future-state operating models that drive standardization and scalability.
- Proven ability to lead initiatives across business, operations, and technology teams while influencing stakeholders and driving alignment in a matrixed environment.
- Experience partnering with acquired companies, external stakeholders, former business owners, or cross-functional leadership teams to facilitate organizational integration and change.
- Strong communication, relationship management, and problem-solving skills, with the ability to navigate ambiguity and drive progress in newly established environments.
Skills
- Salesforce ecosystem experience, including exposure to business processes, integrated systems, and the supporting technology environment that enables end-end business operations.
- Experience using project and program management methodologies, tools, and governance practices to manage complex initiatives from planning through execution.
- Ability to document business processes, system workflows, integration requirements, and operational procedures using process-mapping and documentation tools.
- Working knowledge of enterprise business systems and technology environments, with the ability to partner effectively with technical teams on integration efforts.
- Experience tracking project milestones, dependencies, risks, issues, and action items using project management and workflow management platforms.
- Previous experience leading acquisition integrations within financial services, business services, data and analytics, or SaaS-based organizations.
- Familiarity with CRM (Customer Relationship Management) platforms.
- Experience supporting global integration initiatives involving multiple geographies, business functions, and stakeholder groups.
- Project Management Professional (PMP) certification or equivalent program management training.
- Experience supporting organizational change management, adoption, and operational readiness activities during large-scale business transformations.
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 8+ years of experience
Education Level
- Bachelor's degree in Business, Information Systems, Operations, Project Management, or a related field, or equivalent combination of education and relevant experience.
Salary/Compensations
- $100,100.00 - $150,000.00 annually
Benefits
- Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
- Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
- Tax-advantaged HSA and FSA accounts.
- Company-paid basic life and AD&D.
- Optional voluntary life and AD&D for you and your family.
- Short- and long-term disability.
- Optional legal plan, pet insurance, and travel accident coverage.
- Adoption assistance and fertility planning coverage.
- Caregiver support.
- Dependent Care FSA for possibility of an employer match.
- Complimentary Care@Work membership.
- Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
- 401(k) with employer match.
- Employee Stock Purchase Plan (ESPP).
- Financial wellness resources.
- Career coaching.
- Optional long-term care insurance.
- Tuition reimbursement.
- Flexible time off for exempt employees or paid time off for nonexempt employees.
- Up to 12 paid holidays per year.
- Commuter benefits.
- Employee discounts.
- Charitable gift matching.
- Paid volunteer time off.
- Corporate volunteer events.
- 24/7 support including professional therapy, coaching, and emotional well-being programs.
- Guided meditation and resources that support physical, mental, social, and financial wellness.
About the Company
- At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
- We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way.
- We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
- Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
Equal Opportunity
- As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
- Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.
- Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
- TransUnion complies with all applicable immigration laws and regulations.
- The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position.
- Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
- Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.