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About the Role
The primary role of a Host/Hostess is to create a warm and welcoming first impression for members, guests, and golfers of Sycamore Golf Club while maintaining the Club’s standard of quality and hospitality. This role is responsible for greeting and seating guests, managing the wait list, and ensuring the dining room flows smoothly for prompt service.
Responsibilities
- Greet members and guests warmly upon arrival and departure.
- Answer the telephone courteously, take reservations, and provide information on hours, menus, and events.
- Manage call aheads and wait lists, providing accurate wait time estimates.
- Seat guests and distribute them evenly among server sections.
- Present menus and inform guests of daily specials and upcoming Club events.
- Communicate with staff regarding large parties and special requests.
- Maintain cleanliness and organization of the entrance, host stand, and menus.
- Assist with table clearing, resetting, beverage refills, and food running.
- Handle take-out orders and payments at the host stand when assigned.
- Assist with guest check-in and setup for tournaments, outings, weddings, and private events.
- Complete opening or closing checklists as required.
- Report guest complaints, incidents, or employee issues to management.
Requirements
- Prior hospitality or customer service experience preferred.
- Ability to interact with people sensitively, courteously, and honestly.
- Maintain a friendly and professional appearance and demeanor.
- Possess strong organizational skills, attention to detail, flexibility, and the ability to prioritize.
- Ability to remain calm and courteous during busy periods.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on the golf season and event schedule.
- Ability to cultivate effective working relationships with coworkers, members, and guests.
- Ability to push, pull, lift, or carry objects up to thirty pounds.
- Ability to frequently walk and stand for prolonged periods.
- Ability to read fine print and use visual discrimination.
- Ability to distinguish normal sounds in a noisy environment.
- Ability to speak clearly and be understood, and understand others in English.
- Ability to track multiple tasks simultaneously with frequent interruptions.
- Ability to continue work started by another individual.
- Ability to operate POS system, telephone, and credit card terminal.
- Ability to calculate figures, make change, and apply basic math concepts.
- Ability to read and interpret documents such as safety rules, menus, and Club policies.
Skills
- Customer service
- Communication
- Organization
- Attention to detail
- Flexibility
- Prioritization
- Interpersonal skills
- POS system operation
- Telephone operation
- Credit card terminal operation
- Basic math
Location
- Sycamore Golf Club
Work Type
- Full-time
- Part-time
Experience Level
- Preferred experience in hospitality or customer service
About the Company
- Sycamore Golf Club is an at-will employer.
Equal Opportunity
- This Company Is An Equal Opportunity Employer And Will Not Discriminate Against Applicants Or Employees On The Basis Of Age, Race, Hair Texture And Hairstyles And Other Traits Historically Associated With Race, Color, Creed, Religion, National Origin, Disability, Gender, Sex, Sexual Orientation, Gender Identity, Gender Expression, Pregnancy (Including Childbirth And Related Medical Conditions), Alienage Or Citizenship Status, Marital Status, Partnership Status, Status As A Victim Of Domestic Violence, Victim Of Sex Offenses Or Stalking, Familial Status, Caregiver Status, Military Status, Uniform Service, Genetic Information Or Predisposing Genetic Characteristics, Reproductive Health Decision Making, Sexual And Reproductive Health Decisions, Or Other Protected Status Under Federal, State, Or Local Law.