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About the Role

As a Digital/Technical Product Manager Senior, you will facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. You will collaborate with internal stakeholders and partners to tackle complex problems, optimize customer experiences, and drive the implementation of multi-platform technology and digital solutions. Employing User Centered Design and Design Thinking methodologies, you will develop product strategy, vision, and goals to bring world-class products to market.

Responsibilities

Leverage research, business intelligence, and data-driven insights to identify opportunities, propose solutions, create roadmaps, and improve performance.
Translate product and experience opportunities into initiatives and drive execution strategy.
Shepherd opportunities from idea to market validation through collaboration with stakeholders and SMEs.
Lead the development of Business Case artifacts and hypotheses for scoping and prioritization.
Continuously leverage data-driven problem-solving techniques to report on product performance against KPIs/KRIs.
Generate insights to uncover areas of opportunity for product improvements.
Lead cross-functional product teams to build new products, experiences, and features aligned with strategic priorities.
Prepare presentations to communicate complex concepts to a diverse audience, including senior leadership.
Conduct research and situational analysis to identify and apply industry best practices.
Bring 'big picture' thinking and drive clarity among team and stakeholders.
Maintain and apply advanced knowledge of Business, Technology, UX, and relevant processes.
Serve as a resource to team members and assist with onboarding new employees.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6+ years of Digital, Technical, Technology, or Product Management experience, including experience developing product strategies, roadmaps, business cases, and execution plans.
Proven ability to develop, influence, present, and communicate complex concepts to cross-functional teams, non-technical audiences, and leadership.
Experience partnering across business, operations, technology, analytics, user experience, risk, compliance, or other stakeholder groups to deliver product outcomes.
Experience working directly with business stakeholders and end users to identify needs, define requirements, and drive product outcomes.
Experience leveraging quantitative data, operational metrics, customer feedback, employee feedback, and business insights to identify opportunities, prioritize work, and measure outcomes.
Demonstrated ability to work in Agile, Lean Product Development, Lean Portfolio Management, or similar product operating environments.
Knowledge of product strategy, roadmap development, research, prioritization, and outcome-based decision-making practices.
Demonstrated ability to influence decisions, drive alignment, and navigate complex organizational structures without direct authority.
Experience translating frontline user needs, operational challenges, customer feedback, or employee pain points into product strategies, requirements, and measurable outcomes.

Skills

Digital Product Management
Technical Product Management
Product Strategy Development
Roadmap Development
Business Case Development
Execution Planning
Cross-functional Communication
Stakeholder Management
User-Centered Design
Design Thinking
Agile Methodologies
Lean Product Development
Lean Portfolio Management
Data Analysis
Quantitative Data Analysis
Operational Metrics Analysis
Customer Feedback Analysis
Employee Feedback Analysis
Business Insights
Research
Prioritization
Outcome-Based Decision-Making
Influencing Skills
Organizational Navigation
User Research
Journey Mapping
Workflow Analysis
CRM
Workflow Management
Case Management
Knowledge Management
Quality Management
Performance Enablement
Contact Center Operations
Servicing Workflows
Quality Management Practices
Workforce Processes
Operational Performance Metrics
Large-Scale Operational Transformation
Technology Modernization
Process Optimization
Employee Experience Improvement
Banking Industry
Financial Services Industry
Insurance Industry
Healthcare Industry
Regulated Industries
Voice Channel Servicing
Chat Channel Servicing
Messaging Channel Servicing

Location

Remote
Hybrid

Work Type

Remote
Hybrid

Experience Level

Senior
6+ years of experience

Education Level

Bachelor's degree
4 years of relevant education and/or experience

Salary/Compensations

$114,080 - $218,030

Benefits

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education

About the Company

USAA's mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice.
USAA seeks to be the #1 choice for the military community and their families.
USAA's core values are honesty, integrity, loyalty, and service.
USAA is proud to support active-duty military spouses, with potential for remote or hybrid flexibility consistent with policy and business needs.

Equal Opportunity

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.