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About the Role
The Front Desk Associate role is an opportunity for the right candidate to engage with families, providing a welcoming, first-class experience. This role requires a responsible and dynamic individual to manage all front desk functions and administrative tasks for the medical team, aligning with the company's mission, vision, values, and culture.
Responsibilities
- Greet families professionally in person and on the phone.
- Answer patient/family questions or seek clarification when needed.
- Access empathy and active listening in difficult interpersonal situations.
- Support patient care quality initiatives.
- Coordinate escalations and urgent issues for timely resolutions.
- Collaborate with site leadership to manage complex patient issues.
- Employ Core values to help patients, families, and team members navigate systems.
- Monitor and manage patient flow, assisting with self-registration.
- Stay current on workflows, responsibilities, and technology.
- Register patients and maintain accurate accounts with updated demographics, insurance, and financial information, ensuring HIPAA compliance.
- Manage and act upon incoming patient documents, mail, and correspondence.
- Maintain confidentiality and privacy of all patient accounts, adhering to HIPAA guidelines.
- Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
- Execute other duties as assigned.
Requirements
- Team player capable of functioning independently in a fast-paced environment.
- Ability to work flexible schedules based on office needs, potentially including travel to another site.
- Ability to calculate simple figures for transactions.
- Comfortability with routinely shifting demands.
- Prior experience in a healthcare environment and knowledge of medical insurance preferred.
- Prior Front Desk, concierge, customer service, or other hospitality experience preferred.
- Socially perceptive with the ability to relate to children and their families.
Skills
- Intermediate skills with Microsoft Office Suite.
- Excellent customer service skills.
- Excellent telephone skills.
- Strong verbal communication skills.
- Strong written communication skills.
- Professional demeanor.
- Friendly demeanor.
- Quality focused.
- Detail oriented.
- Outstanding time management skills.
- Outstanding organizational skills.
- Outstanding critical thinking skills.
- Superior situational awareness.
- Ability to successfully react to urgent situations.
- Ability to navigate multiple computer systems.
Work Type
- Full-time
Education Level
- High school diploma or GED
Salary/Compensations
- $18 - $25/hour
About the Company
- Committed to bringing passion and customer focus to the business.
- PM Pediatric Care is an equal employment opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.