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About the Role
This hands-on role covers colocation environments plus exchange and client connectivity with a strong focus on packet-level troubleshooting, latency measurement, network telemetry, and automated testing. You’ll have end-to-end engineering responsibility for the design, deployment, validation, and operational support of network connectivity across collocated data centers, exchanges, clients, carriers, and internal trading platforms. Success means delivering secure, observable, and high-performing connectivity with actionable telemetry and repeatable automated validation that makes network delivery safer and faster. You’ll work closely with trading application engineering, operations, carriers, exchanges, and data center providers to deliver connectivity outcomes.
Responsibilities
- Own design, installation, configuration, and support of network infrastructure in colocation facilities.
- Deliver and support low-latency connectivity to exchanges, market data venues, and trading service providers.
- Engineer secure and resilient client-facing connectivity using appropriate routing, segmentation, and redundancy patterns.
- Capture and analyze traffic using switch captures, taps, and packet brokers.
- Establish repeatable one-way and round-trip latency measurements, maintain baselines and performance budgets, and identify regressions.
- Build actionable monitoring for availability, interface health, errors, drops, queue behavior, utilization, routing state, flow data, and latency.
- Develop version-controlled test suites for topology, configuration intent, routing, multicast reachability, failover, performance, and post-change validation.
- Build reusable automation for provisioning, configuration compliance checks, evidence collection, and operational workflows using APIs and Infrastructure as Code.
- Troubleshoot incidents, perform root-cause analysis, improve runbooks, participate in change and recovery activities, and implement corrective actions.
- Maintain network designs, diagrams, addressing and routing records, test evidence, and operational documentation.
Requirements
- Substantial hands-on network engineering experience in financial services, electronic trading, market data, or another latency-sensitive environment.
- Delivery and support of networks in colocation and data center environments, including physical installation, cross-connects, optics, cabling, and remote-hands coordination.
- Deep knowledge of TCP/IP, Ethernet, VLANs, routing and switching, BGP, multicast, QoS, and resilient network design.
- Experience with exchange, market data, and client connectivity, including carrier circuits, private connectivity, onboarding, certification, failover, and production support.
- Advanced packet capture and protocol analysis with tools such as tcpdump and Wireshark.
- Practical expertise in latency measurement and performance analysis.
- Implementation of network telemetry and observability using streaming telemetry, SNMP, syslog, flow data, time-series metrics, dashboards, and alerting.
- Network automation with Ansible and a high-level language such as Python or Java, including API-driven configuration and data validation.
- Automated network tests integrated into CI/CD pipelines using structured pre- and post-change validation.
- Clear communication of technical findings, risks, and implementation plans to stakeholders.
Skills
- TCP/IP
- Ethernet
- VLANs
- BGP
- Multicast
- QoS
- Packet Capture
- Protocol Analysis
- tcpdump
- Wireshark
- Latency Measurement
- Network Telemetry
- Observability
- SNMP
- Syslog
- Ansible
- Python
- Java
- APIs
- Infrastructure as Code
- CI/CD
Location
- Toronto
Work Type
- Full-time
Experience Level
- Substantial hands-on network engineering experience
Benefits
- Competitive pay and benefits package
- Robust Wellness Hub
- Welcoming and inclusive work environment
- Tailored professional development opportunities
- Industry-leading volunteerism policy
- Generous matching gift program
- Comprehensive program of immersive Sustainability and Climate Change Initiatives
- Employee Resource Groups
About the Company
- HSBC is one of the largest banking and financial services organizations in the world.
- Our purpose is opening up a world of opportunity.
- Our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
- HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.
- Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.
- We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.