Dental Orthodontic Treatment Coordinator
Diamond Braces Orthodontist: Braces & Invisalign · NY, US
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About the Role
Join our front office team as a Treatment Coordinator and become the heart of our practice. You'll help create a seamless, positive experience for every patient who walks through our doors, from the first hello to daily coordination.
Responsibilities
- Educate clients on healthy smiles by explaining the long-term benefits of dental care and making the treatment process exciting and easy to grasp.
- Guide clients through treatment choices by providing simple, clear explanations of their options and expected benefits.
- Respond to client inquiries in person, over the phone, or via email using strong communication skills.
- Manage appointments efficiently by optimizing schedules, reducing wait times, and maintaining smooth client flow.
- Welcome every client with a friendly attitude, creating a comfortable and positive environment.
- Provide clients with all necessary information and documents, demonstrating transparency and commitment to their care.
- Verify insurance eligibility, usage, and limitations, and follow up with clients on their benefits and coverage.
- Assist dentists and other team members to ensure smooth and efficient practice operations.
- Maintain a clean and safe work area to prevent infection spread and protect client and staff well-being.
- Handle additional tasks as needed, adapting to the changing needs of the practice.
Requirements
- Strong communication skills
- Ability to handle additional tasks as needed
- Local travel between offices may be required
Skills
- Customer service
- Organization
- Communication
- Scheduling
- Insurance verification
Location
- In-person
Work Type
- Full-time
- Onsite
Salary/Compensations
- Starting at $18.00 an hour
Benefits
- Highly competitive compensation
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Performance-based bonus opportunities
- Discounted orthodontic care for you and your family
- Loan assistance for dental assistant school and continued education (CE)
- Access to cutting-edge technology and world-class facilities
- A fun, inclusive, and supportive culture
About the Company
- Diamond Braces believes in improving lives through healthier smiles.
- Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.'
- We’re committed to making every smile count, and we live by our 'No Smile Left Behind' philosophy.
- Career growth is a priority, with continuous opportunities to learn, advance, and take on new challenges.
- We provide a clear path to success with support and resources to reach professional goals while making a meaningful impact.