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About the Role
Lead the effective delivery of People & Culture operations, strengthening service delivery, streamlining processes, and building reliable, responsive people operations to support leaders, employees, and the NSW Reconstruction Authority's critical work.
Responsibilities
- Lead the day-to-day delivery and continuous improvement of People & Culture services.
- Translate priorities into clear operational plans.
- Manage competing demands and ensure services are timely, consistent, compliant, and responsive.
- Oversee core people operations including talent acquisition, workforce planning, employee lifecycle programs, injury management, and operational support for organizational change.
- Establish clear service standards, strengthen governance and controls, and monitor performance.
- Utilize workforce data to improve processes, manage risk, and deliver a strong customer experience.
- Lead and develop a high-performing team with clear accountabilities and a practical focus on delivery.
Requirements
- Experienced operations leader with a strong track record of managing people services, improving systems and processes, and delivering dependable outcomes.
- Possess sound judgment and a practical, customer-focused approach.
- Ability to set priorities, allocate resources, manage operational risk, and build trusted relationships with senior stakeholders.
- Extensive experience leading high-volume people operations or corporate service delivery within a government or highly regulated organization.
- Demonstrated ability to translate organizational priorities into operational plans, service standards, clear accountabilities, and measurable outcomes.
- Strong people leadership capability, including setting priorities, managing workloads, developing team capability, and maintaining accountability for delivery.
- Experience overseeing talent acquisition, workforce planning, and employee lifecycle services, with a focus on quality, timeliness, compliance, and customer experience.
- Proven ability to establish operational controls, monitor service performance, and use workforce data to identify issues, manage risk, and drive continuous improvement.
- Strong stakeholder management, negotiation, and problem-solving skills, including the ability to resolve complex service delivery and workforce matters.
- Experience implementing operational change, process improvement, and service transformation while maintaining business continuity.
Skills
- Talent acquisition
- Workforce planning
- Employee lifecycle programs
- Injury management
- Operational support for organizational change
- Service standards establishment
- Governance and controls strengthening
- Performance monitoring
- Workforce data analysis
- Risk management
- Customer experience improvement
- Team leadership and development
- Stakeholder management
- Negotiation
- Problem-solving
- Operational change implementation
- Process improvement
- Service transformation
Location
- Sydney CBD
- Parramatta
Work Type
- Full-time
- Flexible working options
Experience Level
- Clerk Grade 11/12
- Relative to experience
Education Level
- Tertiary qualifications in Human Resources, Business or a related discipline, or equivalent professional experience
Salary/Compensations
- Salary relative to experience ($154,231- $178,369) + super
Benefits
- Flexible working practices
- Contemporary workspaces and technology
- Access to learning and development opportunities
- Employee assistance and wellbeing program
- Workforce that values inclusion
- Competitive pay and conditions
- Fitness Passport with a choice of 200+ gyms and pools across NSW
About the Company
- The NSW Reconstruction Authority is a statutory corporation and executive agency of the Premier’s Department, focused on improving disaster planning and accelerating recovery in NSW.
- The Authority completes critical planning and preparation with communities, businesses, and government to reduce the severity and impacts of disasters.
- When disaster strikes, the Authority swiftly coordinates recovery efforts across agencies, communities, and other stakeholders.
Equal Opportunity
- Great people come from all walks of life. At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve.
- We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability, veterans and other diverse communities.
- We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.
- We encourage and support applications from people with a disability. If you require an adjustment to the recruitment process to help you perform at your best (including information in an alternate format or an alternate method of submission of the application) please contact the Talent Team.