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About the Role
As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.
Responsibilities
- Own and grow a portfolio of Fin’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.
- Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin’s platform directly to business impact.
- Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
- Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
- Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
- Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.
Requirements
- 5+ years in a quota-carrying role managing a book of business (~50 accounts) focused on retention, renewals, and expansion.
- 3+ years selling SaaS solutions, ideally in complex, high-velocity environments.
- Proven success navigating procurement processes and influencing enterprise-level decision-makers.
- Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
- A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.
Skills
- Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
- Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.
- High intellectual curiosity and a growth mindset
- A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
- Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.
Location
- United States
Work Type
- Hybrid
Experience Level
- Mid-Market
- 5+ years
- 3+ years
Benefits
- Benefits and resources support you to find balance and be your best
- AI agents accelerate your impact so you can do your best
- Support your health and wellbeing
- Support your family
- Support your time away from work
- Support your financial future
About the Company
- Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
- Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience.
- Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life.
- The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
- Ready to level up your career at the company leading workforce transformation in the agentic era?
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- At Salesforce, we believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.