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About the Role

Define how OpenAI delivers complex systems to customers, owning their build, shipment, and adoption. Translate business outcomes into technical plans, manage day-to-day execution, and partner with customer teams to ensure delivery supports their goals. Success is measured by impact, delivery reliability, operating leverage, judgment, and product impact.

Responsibilities

Own the technical delivery plan for multiple interdependent work streams, translating business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
Run day-to-day engineering execution, tracking and driving delivery across OpenAI FDE and customer teams, keeping progress unblocked and sequenced.
Make real-time trade-offs on scope and priority to protect the critical path.
Embed with customer teams to land production deployments and drive adoption, mapping workflows, shaping tools/integrations, and translating requirements into a delivery plan.
Lead onboarding, adoption, and change management.
Partner with Product and Research so platform components and research work streams land in time to support deployment goals.
Codify solution patterns and evals, extracting reusable patterns and packaging field signals to improve product and models.
Own value cases and ROI, setting impact hypotheses, baselines, and KPIs; running pre-/post-deployment measurement and reporting to exec sponsors.
Shape how we engage Financial Services customers.

Requirements

Bring 7+ years of customer-facing technical delivery leadership.
Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.
Excel in high ambiguity environments and simplify complex and dynamic work.
Move fluidly between system-level understanding and execution-level detail; dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.
Think strategically and pattern-match, recognizing broader trends across deployments and connecting customer needs to scalable, reusable solutions.
Have strong technical fluency and sharp sequencing instincts; confident discussing technical details, pressure-testing architectures, and making trade-offs.
Shipped AI/LLM systems, understanding solution patterns, integration basics, and production pitfalls.
Be a translator with executive presence, making complex technical trade-offs legible to business leaders and converting strategy into day-to-day technical execution.
Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher).

Skills

Technical project management
AI/LLM systems
Solution patterns
Integration basics
Production pitfalls

Location

San Francisco

Work Type

Hybrid (3 days in office per week)
Travel up to 50%

Experience Level

7+ years of customer-facing technical delivery leadership

Benefits

Relocation assistance

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.
Join us in shaping the future of technology.

Equal Opportunity

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information.
In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy.