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About the Role
This is an active, fast-paced, and highly guest-facing role where you will be responsible for delivering exceptional guest experiences across SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, and Madame Tussauds Sydney. You will be one of the first points of contact for guests, setting the tone for their visit.
Responsibilities
- Warmly welcome guests and help start their visit on a positive note.
- Assist guests in selecting the best ticket and experience options.
- Check tickets and build excitement as guests enter attractions.
- Manage queues, crowds, and guest flow in indoor and outdoor areas.
- Support safe attraction capacities and operational procedures.
- Answer questions about attractions, Darling Harbour, and Sydney.
- Act as an ambassador for Merlin Entertainments and deliver memorable guest experiences.
Requirements
- Currently located in Australia at the time of application.
- Available to attend an in-person interview in Sydney in October.
- Available to work across all NSW school holidays and public holidays during the contract period.
- Availability across a mix of weekdays and weekends.
- Strong availability throughout the peak summer trading period (November 2026 to February 2027).
Skills
- Excellent communication skills
- Excellent customer service skills
- Fun, friendly, and welcoming personality
- Confidence to engage with a wide range of guests
- Ability to stay positive and composed during busy periods
- Self-motivation
- Ability to work independently
- Ability to work as part of a team
- Genuine interest in tourism, attractions, and creating memorable experiences
- Ability to work comfortably outdoors in changing weather conditions
Location
- Sydney
Work Type
- Casual
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Competitive
Benefits
- Free access to all Merlin Entertainments attractions worldwide
- Domestic and global opportunities for skill and career development
- Involvement with Diversity & Inclusion initiatives
- Opportunity to be part of a fun-focused business
About the Company
- Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play.
- Operates in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
- Leading operator of visitor attractions in Australia and New Zealand with 10 attractions.
- Driven by strong social responsibility with a vision to create a world where the global community respects, conserves, and sustainably manages aquatic habitats, wildlife, and natural resources.
- Achieves goals through charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.
Equal Opportunity
- Merlin Entertainments strongly encourages applications from all backgrounds, including people of Aboriginal and/or Torres Strait Islander descent.