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About the Role
As a Success Coach, you will manage a caseload of students, guiding them through course planning, accountability, time management, and difficult conversations. You will build relationships, conduct proactive outreach, and maintain backend documentation, balancing care and clarity in a fast-paced, emotionally complex role. This is not a reactive advising position; it requires persistent outreach, real-time adaptation, and coaching students through challenges and successes.
Responsibilities
- Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
- Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
- Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
- Help students break down big goals into actionable next steps
- Track progress using various dashboards
- Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
- Balance a caseload of 50-75 students, triaging by risk and term
- Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
- Adjust quickly to changing tools, processes, or term-based priorities
Requirements
- Bachelor's degree
- Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
- Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
- Proven ability to manage a high volume of outreach and follow-up
- Must be authorized to work in the U.S. without requiring new H-1B sponsorship
Skills
- Empathic communication
- Goal-oriented relationship building
- Time management
- Academic progress support
- Problem-solving
- Adaptability
- Caseload management
- Prioritization
- Documentation
- Follow-through
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree
Salary/Compensations
- $50,000 - $60,000
Benefits
- Equity grant
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid work schedule
- Flexible Time Away
- Paid holidays
About the Company
- Campus is accelerating the talent of tomorrow by reimagining college. They offer a two-year, accredited program with live, online classes taught by top university professors, focusing on in-demand business and AI skills. Their approach utilizes a pioneering technology platform and a student success model with dedicated advisors and tutoring. Campus was named one of Fast Company's Most Innovative Companies of 2024 and is backed by notable investors.
- The Student Success team supports students throughout their college journey, providing encouragement, accountability, and support to help them navigate academic and personal challenges.