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About the Role

The Revenue Operations team is central to the success of our go-to-market functions. As the Manager of Revenue Operations for the B2B business unit, you will build and lead a high-performing RevOps team in your region, establishing a best-in-class revenue operations function. Your expertise will guide GTM teams in strategic planning, insightful reporting, and performance optimization, helping drive alignment and efficiency across departments. In this role, you will own the development, monitoring, and refinement of key performance indicators (KPIs) across the entire customer journey to ensure measurable success at every stage. Partnering closely with Finance and GTM leadership, you’ll play a critical role in developing investment cases to enhance team productivity and efficiency. This is a strategic, high-impact position where you will contribute directly to business growth by optimizing processes, establishing robust reporting frameworks, and ensuring data-driven decisions across the organization.

Responsibilities

Lead the RevOps function to drive operational excellence and support profitable revenue growth strategies.
Develop and execute strategic initiatives aligned with company OKRs to achieve revenue and profitability targets.
Lead weekly performance reviews, providing comprehensive analysis of the pipeline and insights to leadership.
Provide detailed forecasting updates for end-of-month (EOM), end-of-quarter (EOQ), and end-of-year (EOY) projections.
Identify and establish new KPIs to track the health and effectiveness of GTM teams.
Conduct in-depth bi-weekly sessions focusing on New Business (AE) and Account Management (AM) performance.
Deliver rep-level insights, analyze trends, and identify pipeline risks and opportunities.
Facilitate Monthly Business Review (MBR) and Quarterly Business Review (QBR) sessions.
Provide a strategic overview of performance, analyze key metrics, and assess progress against targets.
Oversee the monthly analysis of quota attainment and coverage across sales and customer teams.
Provide unbiased data-driven insights and recommendations on IC Quotas and Coverage.
Lead the quarterly reforecasting process, adjusting revenue and performance targets.
Identify areas for investment or cost optimization.
Build and develop the Revenue Operations team as a strategic partner for the Head of RevOps.
Foster a culture of high performance that aligns with Lightspeed’s values.
Collaborate with cross-functional leaders in Enablement, Product, and Sales to ensure strategy alignment.

Requirements

A bachelor's degree in a relevant field, such as business, finance, technology, or operations.
Proven experience leading and developing high-performing teams (2+ years) in a hybrid or remote environment.
Significant experience (6+ years) within a go-to-market (GTM) environment.
Demonstrated ability to drive cross-functional outcomes, successfully collaborating with stakeholders in Information Systems, Data, Finance, GTM, and Marketing.
Strong experience leading budget and forecasting processes.
Solid analytical and data-driven decision-making skills.
Fluency in English as a working language is required.

Skills

Exceptional Analytical Skills
Strong Communication and Relationship-Building Abilities
Strategic Thinking and Problem-Solving
Self-Starter with a Results-Driven Mindset

Location

Remote

Work Type

Hybrid
Remote
Full-time

Experience Level

2+ years leading and developing high-performing teams
6+ years within a go-to-market (GTM) environment

Education Level

Bachelor's degree in business, finance, technology, or operations
Master’s degree in business or a related discipline is a plus

Salary/Compensations

$90,000 TO $110,000 CAD

Benefits

Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical, dental, wellness, life and disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.