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About the Role

The Employment Specialist I is an entry-level role focused on delivering direct employment services to participants. This position manages a caseload, supports workshop facilitation, and develops expertise in the organization's workforce service model, serving underserved residents of San Francisco.

Responsibilities

Manage a caseload of 60-100 clients annually, primarily RRL and Restorative clients, under regular direction from the Program Director - WAC
Conduct participant intake and basic assessments, and assist in developing individualized employment plans
Provide job search assistance, resume support, and interview preparation coaching
Connect participants to referrals, supportive services, and career pathway resources in multiple career pathways
Document participant progress and maintain case records accurately and in a timely manner
Provide follow-up contact and retention support as directed
Co-facilitate job readiness workshops under the direction of senior Employment Specialists and the Program Director - WAC
Assist with participant outreach, enrollment, and follow-up communications
Collect and submit workshop surveys and attendance records
Support employer engagement activities, job fairs, and community events
Assist in maintaining relationships with training providers and community partners
Develop foundational awareness of labor market trends in Healthcare, Construction, and Security
Actively learn and consistently use all required data entry systems including Workforce Central (WFC), Salesforce, Microsoft Office Suite, Google Suite, and AI tools (Co-Pilot, Claude, ChatGPT, etc.)
Maintain timely and accurate case records in compliance with OEWD and YCD requirements
Participate in all required training, team meetings, and compliance activities
Demonstrate ongoing commitment to learning and professional development

Requirements

Bachelor's degree in a related field preferred; 0-2 years of equivalent experience considered
Experience in workforce development, employment coaching, social services, case management, recruiting, or community-based services preferred
Basic awareness of multiple industry career pathways; strong willingness to build knowledge required
Proficiency in Microsoft Office Suite and Google Suite; willingness to learn Salesforce, Workforce Central (WFC), and AI productivity tools required
Strong interpersonal skills and demonstrated ability to build trust with underserved community members
Excellent organizational skills, attention to detail, and ability to manage competing deadlines
Commitment to trauma-informed, culturally responsive service delivery
Bilingual/bicultural capacity (Spanish or other threshold languages) preferred
Strong commitment to the mission of Young Community Developers Inc. and to individuals from diverse populations
Embraces cultural differences and is willing to foster diversity, equity and inclusion
Self-motivated individual who has a passion to ensure that program goals, objectives, and tasks are completed in a timely fashion and exceeds standards
An efficient multi-tasker who demonstrates effective time management and the capacity to meet competing deadlines
Must have proven ability to work both independently and as part of a team
Demonstrate effective written and verbal communication skills

Skills

Microsoft Office Suite
Google Suite
Salesforce
Workforce Central (WFC)
AI productivity tools
Interpersonal skills
Organizational skills
Attention to detail
Time management
Written communication
Verbal communication

Location

San Francisco, CA

Work Type

Full-Time
Exempt

Experience Level

Entry-level
0-2 years

Education Level

Bachelor's degree preferred

Salary/Compensations

$70,304-$72,384 Annually

Benefits

Competitive compensation
Generous zero to low-cost Medical, Dental, Vision premiums, and Life insurance
Free life insurance and long-term disability insurance
Employer-sponsored Health Spending Account with eligible plans
2 weeks of vacation accrued annually for the first 2 years of employment
Accrued paid sick time; 80 hours max
16 paid holidays annually
Personal Birthday Holiday
End-of-Year paid Respite Week
Employee Assistance Program
Mental Health & Wellness services
4% company 401K contribution match after one year of service and 21 Years of Age
Professional development program
Discounts in retail, travel, and entertainment
A fun, purposeful, and inclusive culture

About the Company

Established in 1973, YCD is a nonprofit organization serving residents of all ages in San Francisco's underserved communities.
YCD empowers residents towards economic mobility through education, workforce development, and social services.
YCD's philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty.
YCD provides employment and training services to around 1,200 community members annually.
YCD has been recognized as one of the top 50 best non-profits to work for in the United States by NonProfit Times.

Equal Opportunity

Young Community Developers is an “at-will” and Equal Opportunity Employer.
Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.