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About the Role
Siemens Smart Buildings help create efficient, safe, adaptable, and responsible environments, aiming to improve people's lives. As a Senior Service Specialist, you will perform assigned tasks on building automation systems, including service agreement maintenance, projects, and on-call service, responding to emergency calls as needed. Your expertise will help customers save energy and money, contributing to a more sustainable future.
Responsibilities
- Execute digitalization and standard service operations strategies
- Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
- Follow safety requirements as outlined by Siemens and customers
- Successfully complete assigned training as outlined in the training path
- Follow mandatory policies, procedures, and standards
- Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
- Coordinate with contractors on job sites and maintains tools and test equipment
- Respond to service calls (emergency and on-site) as assigned
- Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
- Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
- Provide instructions to customer personnel regarding proper system operations and assist with training
- Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
- Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
- Lead and mentor other Service Technicians and identify quote deficiency repairs
- Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
- Work overtime when needed
- Work rotational On-Call after approximately one year of employment
- Work onsite at Regeneron pharmaceuticals
Requirements
- 3+ years of experience performing preventive maintenance and diagnostics of Building Automation Systems (BAS)
- Demonstrated on-the-job experience with Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
- Demonstrated on-the-job experience with Engineering concepts, programming, job start-up and checkout, and troubleshooting
- Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
- Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 50 pounds unassisted
- Experience with Microsoft Office (Word, Excel, and Outlook)
- Must be able and willing to work overtime and on-call as needed
- Verbal and written communication skills in English
- Must be 18 years of age and possess a valid driver's license with limited violations
- Must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- High school diploma or state-recognized GED (Preferred)
- Specialized skill training/certification (Preferred)
- Experience installing and servicing electronic control or HVAC equipment; 1+ years (Preferred)
- Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations (Preferred)
- Engineering and programming (PLC or BMS) background (Preferred)
Skills
- Building Automation Systems (BAS)
- Open protocols (BACnet, Modbus, TCP/IP Ethernet and networking)
- Engineering concepts
- Programming
- Job start-up and checkout
- Troubleshooting
- Microsoft Office (Word, Excel, Outlook)
- Hand tools
- Laptop
- Smartphone
- Tablet
- Electronic control
- HVAC equipment
- PLCs
- Electrical concepts
- Building operations
- PLC programming
- BMS programming
Location
- Latham, NY
- Albany, NY
- Rensselaer, NY
Work Type
- Onsite
- Full-time
- Permanent
Experience Level
- Experienced Professional
Education Level
- High school diploma or state-recognized GED (Preferred)
Salary/Compensations
- $62,761 - $107,590 annually
Benefits
- Variety of health and wellness benefits
About the Company
- Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare.
- We create technology with purpose adding real value for customers.
- We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences.
Equal Opportunity
- Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace.
- All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
- Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
- Reasonable accommodations are available for individuals with disabilities during the application and selection process.
- Siemens follows Pay Transparency laws.