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About the Role
We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team. In this hybrid role, you will balance technical leadership with team management, mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.
Responsibilities
- Direct and mentor a team of ServiceNow developers, system administrators, and business analysts, fostering technical growth and operational excellence.
- Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews, and release deployment oversight.
- Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.
- Partner with enterprise architects and product owners to design scalable ServiceNow technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities.
- Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance.
- Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases, and Automated Test Framework (ATF) suites.
- Translate strategic business goals into technical roadmaps and actionable implementation backlogs.
- Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies.
- Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.
Requirements
- 6+ years of hands-on ServiceNow development and administration experience, with at least 2+ years in a technical lead, team lead, or senior developer capacity.
- Deep proficiency in JavaScript, HTML/CSS, GlideScripting, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server configurations, and Update Set management.
- Hands-on experience architecting and supporting core ServiceNow IT Service Management (ITSM: Incident, Problem, Change, Request) suites.
- Hands-on experience architecting and supporting ServiceNow Configuration Management & IT Operations (CMDB, CSDM, Discovery).
- Hands-on experience architecting and supporting ServiceNow Asset Management (ITAM / HAM / SAM).
- Proven leadership in Agile/Scrum delivery environments using tools like Jira, Azure DevOps, or ServiceNow SPM/Agile.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- At least one Certified Implementation Specialist (CIS) certification (e.g., ITSM, Discovery).
- ITIL v4 Foundation certification.
- Experience leading platform upgrade cycles or multi-instance consolidation/merge projects.
- Certified Scrum Master (CSM) or equivalent leadership certification.
- Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy.
Skills
- JavaScript
- HTML/CSS
- GlideScripting
- Flow Designer
- IntegrationHub
- REST APIs
- SOAP APIs
- MID Server configurations
- Update Set management
- ITSM
- CMDB
- CSDM
- Discovery
- ITAM
- HAM
- SAM
- Agile/Scrum
- Jira
- Azure DevOps
- ServiceNow SPM/Agile
Location
- USA
Work Type
- Remote
- Contractual
Experience Level
- 6+ years of hands-on ServiceNow development and administration experience
- 2+ years in a technical lead, team lead, or senior developer capacity
Education Level
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- ITIL v4 Foundation certification
- Certified Scrum Master (CSM) or equivalent leadership certification