Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Service Technician role.
Rezi rewrites your resume against Global IID Parent LLC's job description. Free.
Tailor your resume to this Service Technician role.
Rezi rewrites your resume against Global IID Parent LLC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Service Technician posting at Global IID Parent LLC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Service Technician posting at Global IID Parent LLC — free, in seconds.
About the Role
The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.
Responsibilities
- Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
- Maintain a clean, organized, and hazard-free work environment.
- Conduct customer training sessions and provide phone support to ensure satisfaction.
- Make daily or weekly reminder calls to customers with upcoming appointments.
- Perform monthly inventory audits and assist nearby facilities as needed.
- Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
- Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
- Perform additional duties as assigned, including vehicle-to-vehicle transfers.
Requirements
- High School Diploma or equivalent required.
- Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.
- Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
- Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
- Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
- Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
- Capable of secure device mounting, ensuring concealment and clearance from moving parts.
- At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
- Ability to provide phone support, conduct training sessions, and ensure client satisfaction.
- Able to download log files, perform calibration updates, and deprogram devices.
- Strong communication skills with a focus on client satisfaction and technical support.
- Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
- Detail-oriented, with strong organizational and time management skills.
- Able to work independently and as part of a collaborative team.
- Committed to maintaining confidentiality, professionalism, and compliance with all regulations.
- Valid driver’s license and reliable transportation may be required depending on location.
- Ability to pass background checks and drug screening as applicable.
- Regularly required to talk or hear, and frequently required to use hands and fingers to handle or feel objects, tools, or controls.
- Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
Skills
- 12-volt DC systems
- GPS systems
- Remote starts
- Stereo installations
- Backup camera installations
- Wiring
- Connectors
- Programming electronic devices
- Programming vehicle equipment
- Diagnostics
- Multimeter testing
- Circuit analysis
- Servicing head units
- Servicing logger boxes
- Servicing cameras
- Servicing modems
- Servicing curly cords
- Ignition systems
- Starter systems
- Body Control Module (BCM) systems
- Vehicle dashboard and interior panel removal/restoration
- Device mounting
- Customer service
- Phone support
- Training sessions
- Downloading log files
- Calibration updates
- Deprogramming devices
- Communication skills
- Technical support
- Shop cleanliness maintenance
- Vehicle-to-vehicle transfers
- Regional operations support
- Organizational skills
- Time management skills
- Independent work
- Team collaboration
- Confidentiality
- Professionalism
- Compliance with regulations
Location
- On-site
Work Type
- On-site
- Hourly
Experience Level
- 1 year of experience in a customer-facing role
Education Level
- High School Diploma or equivalent
Benefits
- Comprehensive health plan (medical, dental, vision)
- 401(k)-retirement plan with company match
- Birthday & Anniversary bonus
- Company-wide discounts
- Life insurance
- Telemedicine access
- Short-term disability
- Long-term disability
- Positive work environments
- Work/life balance
- Professional growth opportunities
- Hands-on work experience with industry leading, innovative technology
About the Company
- Mission-driven work making a global impact with local roots