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About the Role
The Long-Acting Injectable (LAI)/PrEP Coordinator supports the delivery of high-quality, accessible, and affirming sexual health services involving long-acting injectable medications. This position coordinates patient appointments, medication access, clinical workflows, follow-up care, documentation, and communication among patients, providers, pharmacies, laboratories, and insurance partners. The ideal candidate is organized, compassionate, culturally responsive, and committed to reducing barriers to care.
Responsibilities
- Support clinic flow on injection days, including patient check-in, documentation, care coordination, and follow-up scheduling.
- Help develop and maintain standard operating procedures, workflows, educational materials, and quality-improvement processes.
- Monitor program data and prepare reports related to enrollment, appointment adherence, medication access, patient retention, and clinical outcomes.
- Coordinate intake, scheduling, and follow-up for patients receiving long-acting injectable services.
- Assist in finalizing LAI workflow and SOP with supervisor/PrEP Retention Manager.
- Help train and support new and existing PrEP retention team on LAI procedures and workflows or other updates needed.
- Educate patients about treatment and prevention options, appointment expectations, medication schedules, laboratory requirements, and follow-up care.
- Support shared decision-making and provide nonjudgmental, trauma-informed, sex-positive, and LGBTQIA+ affirming service.
- Coordinate medication benefits investigations, prior authorizations, patient assistance programs, pharmacy arrangements, and medication delivery or pickup.
- Track injection schedules, laboratory results, missed appointments, medication status, and follow-up needs.
- Maintain accurate and timely documentation in the electronic health record and other required tracking systems.
- Communicate with clinicians, nurses, pharmacists, laboratories, pharmacies, insurers, community partners, and patients to support continuity of care.
- Conduct appointment reminders and outreach to patients who miss appointments or are at risk of being overdue for medication.
- Assist with resolving barriers related to transportation, insurance, cost, language access and stigma.
- Protect patient privacy and comply with HIPAA, organizational policies, and applicable federal, state, and local regulations.
- Perform other duties as assigned.
Requirements
- High School Diploma, Associate degree preferred or equivalent combination of education and relevant experience.
- At least two years of work experience in healthcare coordination, case management, patient navigation, public health, sexual health, HIV services, pharmacy services, or a related field.
- Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.
- Experience coordinating injectable medications, HIV PrEP or treatment, STI services, gender-affirming care, hepatitis services, or other specialty medications.
- Experience with insurance authorization processes, patient assistance programs, specialty pharmacies, and medication access resources.
- Experience with patient retention and medication management/adherence.
- Bilingual fluency in both English and Spanish, including knowledge of medical vocabulary.
- Experience as a Medical Assistant, Community Health Worker, Patient Navigator, Case Manager, or similar credentials.
Skills
- Strong organizational skills
- Strong communication skills
- Strong documentation skills
- Strong follow-through skills
- Knowledge of insurance authorization processes
- Knowledge of patient assistance programs
- Knowledge of specialty pharmacies
- Knowledge of medication access resources
Location
- Austin
- San Antonio
- Dallas
- Virtual care services available to all residents across Texas
Work Type
- Virtual care
Experience Level
- At least two years of work experience in healthcare coordination, case management, patient navigation, public health, sexual health, HIV services, pharmacy services, or a related field.
- Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.
Education Level
- High School Diploma
- Associate degree preferred
Salary/Compensations
- Base hourly rate of $27.82
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403b)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Short-Term & Long-Term Disability
- Training & Development
- Parental Leave
- Longevity Pay
About the Company
- Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV.
- Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.
- Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.
- Read more about THA here: http://texashealthaction.org.
Equal Opportunity
- Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.