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About the Role

The Ward Law Group is seeking an experienced Senior Case Manager to join our New York personal injury team. This role involves independently managing a high-volume caseload while providing exceptional service to clients throughout their cases. As a senior member, you will also mentor junior case managers and support staff.

Responsibilities

Manage approximately 75–150+ personal injury cases from intake through settlement or litigation transition
Maintain regular communication with clients regarding case status, treatment, documentation, and next steps
Gather, organize, and review medical records, medical bills, accident reports, insurance information, and supporting documentation
Follow up with medical providers to ensure records and bills are obtained timely
Monitor statutes of limitations, CPLR deadlines, No-Fault requirements, and other critical New York case deadlines
Prepare correspondence, demand packages, case summaries, and documentation supporting settlement negotiations
Assist attorneys with discovery, bills of particulars, depositions, IMEs, and litigation preparation
Coordinate with insurance carriers, medical providers, opposing counsel, and other parties
Assist with NYSCEF filings and case documentation
Identify and track Medicare, Medicaid, health insurance, workers' compensation, and other potential liens
Support settlement and disbursement processes to ensure files are resolved accurately and efficiently
Maintain accurate and detailed case notes within the firm's case management system
Mentor and support junior case managers, paralegals, and other team members
Maintain strong productivity, quality, and client-service standards in a high-volume environment
Contact clients within 24 hours of receiving their case to introduce themselves
Present initial settlement offers to clients within 48 hours of receipt
Educate clients about further medical treatments
Inform clients about the necessity to file lawsuits
Return all client calls the same day
Maintain bi-weekly communication with clients
Inform clients of case settlements and explain the reductions process
Follow up with insurance companies within 10 days after a settlement demand is sent
Communicate settlement offers and counteroffers under the direct supervision of an attorney
Conduct settlement negotiations under the direct supervision of an attorney
Confirm coverage information (UM, PIP, and BI coverages)
Follow up on Declaration pages from PIP, BI, UM, and UM Rejection forms if applicable
Send UM subrogation waivers and follow up to confirm UM subrogation is waived
Schedule mediations
Prepare mediation/global settlement/settlement conference summaries or presentations
Log initial offers within 24 hours of receipt
Maintain thorough and accurate notes/records in Litify
Keep client files updated in Litify
Track offers, demands, and client authority in the negotiation link
Save documents or photos in the appropriate folder
Enter case resolution details in the resolution link
Pay outstanding invoices and keep the expenses link updated
Review and update links for injuries and treatment, approval requests, liens, Litify notes, litigations, negotiations, requests, resolutions, etc.
Use appropriate call subjects when logging calls
Review settlement offers before sending them to insurance companies
Revise surgical case reviews before clients undergo procedures
Conduct weekly audits for all cases
Discharge cases as needed
Draft and file lawsuits on behalf of the attorney, when applicable
Dismiss lawsuits on behalf of the attorney, when applicable
Obtain estimates from providers before closing cases
Follow up and obtain health insurance liens
Check provider balances and obtain POD leader authority before settling cases with hospitals
Ensure high standards of client service and satisfaction
Address client concerns and inquiries promptly and professionally
Contact clients every 14 days
Return client voicemails the same day

Requirements

Bilingual in English and Spanish required
4–7+ years of personal injury case management experience
Strong New York personal injury experience required
Experience managing approximately 75–150+ active cases
Experience handling cases from intake through settlement and/or litigation
Experience with auto accident cases required
Experience with premises liability, construction/Labor Law, and medical malpractice matters strongly preferred
Prior leadership, supervisory, training, or mentoring experience preferred
Strong understanding of New York CPLR deadlines and statutes of limitations
Knowledge of New York No-Fault/Article 51 and serious injury threshold requirements
Knowledge of municipal notice-of-claim requirements involving entities such as NYC or the MTA is a plus
Familiarity with discovery, bills of particulars, depositions, IMEs, and NYSCEF
Understanding of Medicare, Medicaid, private health insurance, and workers' compensation liens
Strong written and verbal communication skills
Excellent organization, deadline management, and attention to detail
Ability to work effectively with injured clients while maintaining professionalism, empathy, and urgency
Applicants must be authorized to work in the United States
The Ward Law Group does not provide employment visa sponsorship now or in the future for this position
Experience with personal injury or legal case management platforms such as: Litify, SmartAdvocate, Filevine, CASEpeer, Clio, or similar
Proficiency with Microsoft Office, document management systems, and electronic filing tools is also expected

Skills

Personal Injury Case Management
New York Procedures and Deadlines
Auto Accident Cases
Premises Liability
Construction/Labor Law
Medical Malpractice
Leadership
Supervisory Skills
Training
Mentoring
CPLR Deadlines
Statutes of Limitations
No-Fault/Article 51
Serious Injury Threshold
Municipal Notice-of-Claim
Discovery
Bills of Particulars
Depositions
IMEs
NYSCEF Filings
Medicare Liens
Medicaid Liens
Health Insurance Liens
Workers' Compensation Liens
Written Communication
Verbal Communication
Organization
Deadline Management
Attention to Detail
Client Service
Professionalism
Empathy
Urgency
Litify
SmartAdvocate
Filevine
CASEpeer
Clio
Microsoft Office
Document Management Systems
Electronic Filing Tools

Location

New York City, NY

Work Type

Onsite
Full-time

Experience Level

Senior
4-7+ years

Education Level

Bachelor's degree preferred
Paralegal certificate or associate's degree

Salary/Compensations

USD 31 - USD 48.08 - hourly

Benefits

Medical
Dental
Vision
Hospital plans
401(k) Retirement Plan
Life Insurance
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Tuition Assistance
Paid time off
Paid holidays
Professional development and continuing education support

About the Company

Award-Winning Personal Injury Law Firm
Mission: Changing Lives. One Client at a Time
Recognized as one of the Best Places to Work for consecutive years
Committed to delivering exceptional legal representation
Fosters a collaborative, innovative, and high-accountability culture
Core Values: Faith, Accountability, Leadership, Loyalty, Service to Our Clients, Service to Our Teammates, Service to Our Community

Equal Opportunity

The Ward Law Group is an equal opportunity employer (M/F/Disability/Veterans)
Considers all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law
Values people's varying perspectives and is committed to fostering an environment where they can bring their whole selves to work
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States
All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law