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About the Role

The Technical Demand organization within Oracle's Strategic Customer Engineering (SCE) group is responsible for the planning and orchestration layer between Customer Management, Capacity Management, and Technical Delivery. This role will lead the Technical Demand organization, owning the strategy, operating model, and execution framework for managing strategic customer demand at scale. You will translate customer growth plans into predictable and executable technical outcomes, influencing investment, prioritization, and execution decisions across organizational boundaries.

Responsibilities

Provide strategic leadership, direction, and organizational vision for the Technical Demand function.
Define and evolve the operating model, governance frameworks, and planning mechanisms for strategic customer demand.
Build, lead, and develop a high-performing organization responsible for managing complex strategic customer portfolios.
Own the end-to-end demand management strategy, including intake, qualification, prioritization, forecasting, planning readiness, and fulfillment alignment.
Serve as the senior organizational representative for strategic customer demand in capacity planning, investment, and prioritization discussions.
Drive alignment between long-range customer growth forecasts, capacity investment strategies, and technical delivery plans.
Lead executive-level decision-making and escalation mechanisms involving competing customer commitments, capacity constraints, delivery risks, and investment tradeoffs.
Establish executive-level reporting and operating mechanisms that provide visibility into demand trends, fulfillment performance, portfolio health, planning risks, and strategic priorities.
Partner with senior leaders across Customer Management, Capacity Management, Product, Engineering, Finance, and Technical Delivery to drive cross-organizational planning and execution.
Influence capacity and investment decisions through data-driven recommendations, scenario analysis, and assessment of customer and business impact.
Establish scalable organizational mechanisms, tooling, metrics, and operating standards that improve planning accuracy, accountability, and execution.
Anticipate systemic risks and organizational dependencies and drive resolution across functional and geographic boundaries.
Develop leadership capability and succession within the organization while establishing clear accountability for portfolio and operational outcomes.
Ensure strategic customer demand is positioned for predictable fulfillment while balancing customer priorities, capacity availability, and broader organizational objectives.

Requirements

12+ years of experience in Technical Program Management, Customer Engineering, Cloud Infrastructure, Capacity Planning, Operations, or related disciplines, with significant experience operating in large-scale, complex technology environments.
8+ years of progressive leadership experience, including experience leading managers, senior technical or program leaders, and cross-functional organizations.
Demonstrated experience building and leading organizations responsible for complex, business-critical programs or strategic customer portfolios.
Extensive experience partnering with senior executives and influencing decisions across matrixed organizations without direct authority.
Strong experience in demand planning, portfolio management, capacity planning, forecasting, infrastructure planning, or large-scale technical operations.
Demonstrated experience establishing organizational governance, operating models, and executive decision-making mechanisms across complex organizations.
Experience navigating competing customer, business, technical, and capacity priorities and driving resolution of high-impact escalations.
Strong analytical and business judgment with the ability to translate complex technical, operational, and customer data into executive-level recommendations.
Exceptional executive communication and stakeholder management skills.

Experience Level

Senior Director

Salary/Compensations

$165,700 to $355,400 per annum

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation
11 paid holidays
72 hours of paid sick leave upon date of hire, with carryover up to 112 hours
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
With AI embedded across our products and services, we help customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute.
We’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.

Equal Opportunity

Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.