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Tailor your resume to this Guest Service Agent role.
Rezi rewrites your resume against Hampton Inn & Suites Lake Placid, NY's job description. Free.
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Don't guess if your resume is good enough.
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About the Role
The Hampton Inn & Suites Lake Placid is seeking a Guest Service Agent to provide exceptional customer service and ensure a positive guest experience as the first point of contact.
Responsibilities
- Greet guests and visitors with a warm and welcoming demeanor
- Check guests in and out of the hotel, ensuring accuracy of information and timely processing
- Answer phone calls and respond to emails in a timely and professional manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and effective manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other computer programs
- Ability to work a flexible schedule, including weekends and holidays
Location
- Lake Placid
Work Type
- Full-time
Education Level
- High school diploma or equivalent
About the Company
- Essex Hotel Management has a "solution-driven" approach that has resulted in high satisfaction for team members, partners, owners, and guests.
- Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace.
Equal Opportunity
- Equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.