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About the Role
We are seeking a Host/Hostess to create a warm, welcoming experience for every guest, serving as the first point of contact and setting the tone for exceptional hospitality.
Responsibilities
- Greet guests warmly and enthusiastically, making them feel welcome from the moment they arrive.
- Manage reservations and waitlists efficiently, ensuring timely seating for guests while optimizing table turnover.
- Answer phones, assist with inquiries, and take reservations while providing information about the restaurant.
- Collaborate with the serving team to ensure smooth seating transitions and guest satisfaction.
- Maintain the cleanliness and organization of the host stand and entry area.
- Engage with guests while they wait, ensuring they feel attended to and informed of wait times.
- Assist in managing guest flow and communicating table status to the rest of the team.
Requirements
- Customer service experience is an asset, but we’re happy to train enthusiastic individuals.
- Strong communication skills and a friendly, approachable attitude.
- Ability to multitask and stay organized in a fast-paced environment.
- Confidence in handling guest inquiries and seating challenges calmly.
- A team-first mindset and willingness to support your teammates.
Skills
- Communication skills
- Multitasking
- Organization
- Teamwork
Location
- Participating Recipe brands
Work Type
- Flexible scheduling
Experience Level
- Entry Level
Salary/Compensations
- $17.95 - $20.00
Benefits
- Competitive pay
- Employee dining discount at participating Recipe brands
- Flexible scheduling
- Growth and development opportunities
- Career advancement opportunities
- Fun, energetic team environment
About the Company
- At Elephant & Castle, we serve up the best bits of a classic British pub: hearty food, proper pours, lively conversation, and a warm welcome that feels like home.
- Football is in our DNA. Our pubs are gathering places for passionate fans, big reactions, and unforgettable moments.
- Our teams are made up of genuine, hardworking, hospitality-loving humans who bring personality, energy, and teamwork to every shift.
- We’re proud to offer hands-on training, real opportunities to grow, and a culture built on camaraderie, respect, and having a laugh along the way.
- Elephant & Castle is part of a company that owns some of Canada’s most iconic restaurant brands.
Equal Opportunity
- At Elephant & Castle, our core value is "Taking Care of People."
- We are dedicated to fostering a diverse, equitable, and inclusive workplace where every individual is valued and supported.
- We are also committed to providing accommodations in accordance with applicable human rights and accommodation legislation.
- If you require an accommodation to participate in the job application or interview process, please contact us at careers@franworks.com.