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About the Role
Seeking self-motivated, results-driven Retail Computer Technicians with high earning potential based on productivity. This role involves customer service at the Service Counter and diagnosing/repairing computer devices in the shop.
Responsibilities
- Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
- Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
- Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
- Assemble custom computers sold by our expert build-your-own (BYO) sales team
- Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
- Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
- Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
- Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
- Perform additional duties and responsibilities as assigned
Requirements
- High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
- Industry certifications are preferred and are required within 90 days of hire (company paid)
- Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
- Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
- Flexible availability, including early mornings, evenings, weekends, and holidays
Location
- AUSTIN, TX
Work Type
- Full-time
Experience Level
- 1 year of related computer service repair or technical customer service experience strongly preferred
Education Level
- High School diploma or equivalent
Salary/Compensations
- $15/hour base pay with productivity incentives to increase hourly rates from $18-$35 + SPIFFs
Benefits
- Medical, Dental & Vision Coverage for regular full‑time associates
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities
- Paid Time Off for regular associates
- 401(k) Retirement Plan with Company Match
- Industry‑Leading Vendor and Company Training
- Clear Career Growth and Advancement Opportunities
About the Company
- Micro Center is the nation’s leading computer and electronics big‑box retailer, offering more than 40,000 of the industry’s best technology products.
- For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.
- At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together.
- We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.
- Our core promise is to take care of our associates and our customers.
- That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.
Equal Opportunity
- Micro Center is an Equal Opportunity Employer.