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About the Role
Perform reception duties, including answering calls, greeting visitors, and managing inquiries, while ensuring a professional and welcoming environment. This role supports continuous service enhancement and relationship building with the client.
Responsibilities
- Perform work in reception according to established procedures
- Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
- Welcome clients and visitors to the office with warmth and professionalism
- Notify employees of visitor arrival and answer questions
- Guide clients and visitors with appropriate instructions and hospitality for their needs
- Provide high level, front of house services to clients and visitors
- Utilize appropriate logs and/or tracking software for all assigned work
- Meet contracted deadlines for accepting, completing, and delivering work assignments
- Communicate with peers, supervisor or client on job or deadline issues
- Foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- Perform Quality Assurance on own, and work of others, if required
- Train more junior staff members
- Assist office services or other peer teams with workload, as needed
- Complete other administrative tasks as assigned by management
- Troubleshoot basic office equipment problems
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Requirements
- High school diploma or equivalent required
- Higher level education preferred or equivalent work experience
- Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
- Reception, switchboard or administrative assistant experience preferred
- Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently
- Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
- Familiar with general office procedures to meet and maintain client satisfaction
- Ability to work in a fast-paced, team environment, working both independently and collaboratively
- Ability to prioritize work, balance projects and meet deadlines in a timely manner
- Strong attention to detail with good organizational skills and emphasis on accuracy and quality
- Ability to handle sensitive and/or confidential documents and information
- Ability to make independent decisions that conform to business needs and policy
- Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
- Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
- Must be self-motivated with positive can-do attitude
- Must be able to interact effectively with multi-functional and diverse backgrounds
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Skills
- MS Office software (Word, Excel, Outlook)
- Messaging systems
- Job workflow tools
- General office procedures
- Independent work
- Collaborative work
- Prioritization
- Balancing projects
- Meeting deadlines
- Attention to detail
- Organizational skills
- Accuracy
- Quality focus
- Independent decision making
- Problem-solving
- Escalation
- Verbal communication
- Written communication
- Professional telephone etiquette
- Professional email etiquette
Location
- onsite
Work Type
- full-time
Experience Level
- Minimum 3 years’ experience
Education Level
- High school diploma or equivalent
- Higher level education preferred
Salary/Compensations
- USD 23.51 - USD 33.85 - hourly
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans