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About the Role
CapTech's Customer Experience (CX) team seeks a Sr. Product Designer to design sophisticated digital brand experiences that are intuitive, impactful, and accessible. You will influence user behavior and enhance brand-to-customer relationships by delivering elegant and engaging digital products and services, partnering with various teams and potentially mentoring junior talent.
Responsibilities
- Leading the creation of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes that follow interaction design and usability best practices.
- Managing the project team to nurture junior creatives, develop their talents, and elevate the overall quality of the client deliverables.
- Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner.
- Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs.
- Giving insightful and constructive feedback on the design of the experience, including interactions, information architecture, content, layout, and overall alignment with goals and brand.
- Performing competitive assessments and providing innovative alternatives, as well as researching and understanding design and technology trends.
- Contributing to the evolution of CX methodologies, capabilities, approaches, and toolset.
- Attending and leading CX meetings and trainings.
- Engaging in professional development and industry involvement.
- Advocating the benefits of accessible experience and visual design with clients and team members.
- Exploring and leveraging AI-powered design tools and workflows, staying current with emerging technologies, and experimenting with new approaches to enhance creativity, efficiency, and impact.
Requirements
- 8+ years of professional experience, ideally in a design consultancy or digital agency.
- Demonstrated ability to juggle multiple projects simultaneously, while successfully delivering against scope and budget.
- Experience with multiple domains of human-centered design including user and market research, product and experience strategy, information architecture, experience design, content strategy, and customer insight.
- Proven written, verbal, conceptual, and visual communication skills.
- Proficiency in designing developer-ready visual assets and UI components in Figma is required.
- Experience using AI-powered prototyping tools—such as Claude Code, Claude for Design, Lovable, UX Pilot, Figma Make, or similar—to create production-minded prototypes that support effective developer handoff.
- Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
Skills
- Product strategy
- Heuristic analysis
- Information architecture
- User research
- User interface design
- Wireframing
- Prototyping
- Usability testing
- Figma
- Powerpoint
- Illustrator
- Photoshop
- InDesign
- User research tools (e.g., Optimal Workshop, User Testing, SurveyMonkey)
- Agile product development lifecycles and practices
- WCAG 2.2 Accessibility standards
- Inclusive Design principals
Location
- Onsite
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Education Level
- 4-year degree in design, HCI, or similar preferred
Benefits
- Generous PTO
- Health coverage
- Disability insurance
- Paid family leave
- Modern Health – A mental health and well-being platform
- Carrot Fertility – Inclusive fertility and family-forming coverage
- Fringe – A company paid stipend program for personalized lifestyle benefits
- Employee Resource Groups
- Philanthropic Partnerships
- 401(k) Matching
About the Company
- CapTech is a national technology and management consulting firm.
- Our Government portfolio designs, builds, and modernizes the systems that government organizations depend on to serve residents: benefits and claims platforms, case management, data and analytics, and the digital services citizens and employers actually touch.
- We are a delivery-first firm: the people who sell the work stand next to the people who do it, our consultants are employees rather than subcontractors, and our reputation in this market rests on programs that go live and stay live.
Equal Opportunity
- CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values.
- We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace.
- As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations.
- If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Laura Massa directly via email [email protected].