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About the Role
We are seeking a reliable and safety-conscious Customer Service Representative to manage computer inventory, utilize phone and email etiquette, and perform office duties in a process-oriented environment. The ideal candidate is sociable, detail-oriented, and possesses effective communication skills.
Responsibilities
- Manage customer entries and inventory systems, ensuring accurate record-keeping and timely communication.
- Coordinate shipments, liaising between customers and logistics teams.
- Scale trucks and complete proper documentation, adhering to standards.
- Utilize basic math skills for calculations.
- Follow and complete checklists meticulously after training.
- Perform housekeeping duties, including cleaning and maintaining office equipment.
- Cross-train to fulfill duties for other customer commodity requirements.
- Respond to incidents within training scope, participate in drills, and report incidents promptly.
- Demonstrate proper phone, email, and in-person etiquette.
- Work effectively with diverse personalities, maintaining a positive attitude.
Requirements
- Ability to sit and stand for extended periods.
- Effective verbal and written communication skills in English.
- Capacity to work in a fast-paced, high-stress environment.
- Ability to work independently and as part of a team.
- Willingness to undergo hands-on supervised training.
- Ability to pass pre-employment background screening and drug testing.
- Flexibility to work varying shifts, including overtime, weekends, and holidays.
- Participation in daily safety meetings.
Skills
- Computer inventory control
- Phone etiquette
- Email etiquette
- Attention to detail
- Effective communication skills
- Basic math skills
- Record-keeping
- Logistics coordination
- Documentation
- Housekeeping
Education Level
- High school diploma or equivalent
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Voluntary life insurance
- 401K
- Paid time off
- Company-provided short-term disability
- Company-provided long-term disability
- Company-provided basic life insurance
- Referral bonus program
- Quarterly performance bonus
About the Company
- Precision Terminal Logistics is an equal opportunity employer.
Equal Opportunity
- Precision Terminal Logistics is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.