Customer Service Representative at Precision Terminal Logistics LLC | Buffalo, NY, US | Rezi

Customer Service Representative at Precision Terminal Logistics LLC

Customer Service Representative

Precision Terminal Logistics LLC · Buffalo, NY, US

1 months ago

Customer Service Representative

Precision Terminal Logistics LLC · Buffalo, NY, US

a month ago
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About the Role

We are seeking a reliable and safety-conscious Customer Service Representative to manage computer inventory, utilize phone and email etiquette, and perform office duties in a process-oriented environment. The ideal candidate is sociable, detail-oriented, and possesses effective communication skills.

Responsibilities

  • Manage customer entries and inventory systems, ensuring accurate record-keeping and timely communication.
  • Coordinate shipments, liaising between customers and logistics teams.
  • Scale trucks and complete proper documentation, adhering to standards.
  • Utilize basic math skills for calculations.
  • Follow and complete checklists meticulously after training.
  • Perform housekeeping duties, including cleaning and maintaining office equipment.
  • Cross-train to fulfill duties for other customer commodity requirements.
  • Respond to incidents within training scope, participate in drills, and report incidents promptly.
  • Demonstrate proper phone, email, and in-person etiquette.
  • Work effectively with diverse personalities, maintaining a positive attitude.

Requirements

  • Ability to sit and stand for extended periods.
  • Effective verbal and written communication skills in English.
  • Capacity to work in a fast-paced, high-stress environment.
  • Ability to work independently and as part of a team.
  • Willingness to undergo hands-on supervised training.
  • Ability to pass pre-employment background screening and drug testing.
  • Flexibility to work varying shifts, including overtime, weekends, and holidays.
  • Participation in daily safety meetings.

Skills

  • Computer inventory control
  • Phone etiquette
  • Email etiquette
  • Attention to detail
  • Effective communication skills
  • Basic math skills
  • Record-keeping
  • Logistics coordination
  • Documentation
  • Housekeeping

Education Level

  • High school diploma or equivalent

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Voluntary life insurance
  • 401K
  • Paid time off
  • Company-provided short-term disability
  • Company-provided long-term disability
  • Company-provided basic life insurance
  • Referral bonus program
  • Quarterly performance bonus

About the Company

  • Precision Terminal Logistics is an equal opportunity employer.

Equal Opportunity

  • Precision Terminal Logistics is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.