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About the Role

Benesch is seeking a Director of Knowledge Management to build, lead, and scale the Firm's Knowledge Management function from the ground up. This foundational role within the Innovation Department will transform legal workflows using AI and modern knowledge management practices, moving the Firm from a repository model to an AI-enabled function that captures, curates, and surfaces expertise at the point of need.

Responsibilities

Design and lead the evolution of knowledge management towards an active, workflow-embedded, AI-empowered function.
Assess current knowledge management maturity and develop a sequenced plan with defined deliverables and success criteria.
Prioritize the knowledge management roadmap using client-demand signals to focus KM effort on client impact.
Present knowledge management priorities, progress, and outcomes to Firm leadership.
Partner with Practice Group leaders to identify knowledge gaps and prioritize curation.
Establish quality gates and a governed-content lifecycle for knowledge assets.
Work with the Data team to define, enforce, and maintain data and taxonomy standards.
Ensure knowledge management initiatives operate within Firm compliance requirements, retention policies, and client restrictions.
Lead prioritization to connect curated knowledge assets to the Firm's AI platforms, automation tools, and enterprise search.
Coordinate with Risk & Information Governance to enforce privilege and client-restriction controls.
Partner with relevant teams to drive adoption of knowledge resources and processes.
Define and report outcome metrics, including usage, retrieval quality, and workflow impact.
Connect knowledge management outcomes to client-visible measures.
Support pitches, proposals, and client presentations with experience data and knowledge assets.
Launch the Knowledge Management function as a hands-on senior leader and build it out over time.
Provide direction, mentorship, and performance oversight to knowledge management personnel.
Operate as a collaborative partner across various departments.
Perform other duties as assigned.

Requirements

Bachelor's degree required; JD strongly preferred.
At least eight years of experience in legal knowledge management, practice support, or a closely related function.
Demonstrated experience launching knowledge assets that are used in practice.
Practical fluency with document management systems (e.g., iManage, NetDocuments).
Experience with enterprise search.
Experience with at least one modern AI or retrieval platform.
Working familiarity with taxonomy, metadata, and content-governance frameworks.
Experience translating client requirements into knowledge management priorities and standards.
Judgment to operate across a multi-stakeholder environment.
Credibility to partner effectively with practicing lawyers.
Leadership capacity to hire, develop, and manage a growing team.
Superior communication, organizational, relationship-building, and problem-solving skills.
High degree of discretion and sound judgment.
Commitment to client service.

Skills

Knowledge Management Strategy
Client-Driven Prioritization
AI Enablement
Retrieval Foundation
Curation
Data Governance
Taxonomy Management
Content Lifecycle Management
Change Management
Adoption Measurement
Team Leadership
Mentorship
Performance Oversight
Collaboration

Location

New York City

Work Type

Hybrid
Work from home flexibility

Experience Level

Senior
Director

Education Level

Bachelor's Degree
JD preferred

Salary/Compensations

$208K to $282K

Benefits

Discretionary bonus
Comprehensive benefits package

About the Company

Benesch is a fast-growing law firm with offices nationwide, committed to exceeding expectations and building trust with clients and employees.
The Firm has earned placement on Chicago and Cleveland's Top Workplaces lists, Cleveland's NorthCoast 99 Top Workplaces rankings, and is among the AmLaw 125.
Benesch offers a hybrid schedule, career development, transparent leadership, and celebrates diversity, equity, and inclusion.
Offices are located in Chicago, Cleveland, Columbus, Miami, New York City, San Francisco, and Wilmington.

Equal Opportunity

Benesch is an equal opportunity employer.
We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email at cwatson@beneschlaw.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities