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About the Role
The Domestic Agent I is the primary contact for designated customers, responsible for customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction for assigned projects.
Responsibilities
- Quote, track, and trace domestic freight shipments via air/ground daily.
- Track overhead shipments daily and route accordingly.
- Route freight shipments across multiple transportation modes and services based on client requests.
- Proactively communicate with clients regarding freight status.
- Communicate with vendors/suppliers regarding shipment dispatch, routing, and rates.
- Assist local sales and domestic offices with air/ground freight issues.
- Manage daily on-time and defect codes, carrier re-weights, and ensure all masters are rated.
- Assist in compiling customer-specific key performance indicator (KPI) reports weekly/monthly.
- Ensure accuracy of paperwork, labeling, and scanning.
- Understand requirements for handling shipments of consequence (NFO, high-value, date/time specific).
- Process monthly inventory.
- Network with corresponding departments to ensure files are billed and posted before month-end.
- Engage in continuous learning through compliance training and certifications.
Requirements
- Customer Focus: Understand customer business needs and act accordingly; proactively address concerns and assist business partners to achieve work goals.
- Oral & Written Communication: Effectively shape and express ideas and information professionally, using appropriate grammar and business writing style.
- Teamwork: Act as a productive member of a cohesive group, offering support, expressing disagreement constructively, and sharing expertise.
- Problem Solving: Identify and solve problems of varying complexities, weigh consequences, and adjust approaches to achieve results.
- Attention to Detail: Ensure work is complete and accurate, monitor quality, verify information, and organize materials for clarity.
- Basic math and geography skills.
- Ability to read, analyze, and interpret verbal and written requests and documents.
- Ability to communicate and interact effectively with diverse individuals.
- Ability to analyze numerical data, understand components, find patterns, and draw conclusions.
- Time management is crucial for meeting customer deadlines in a fast-paced, high-volume environment.
Skills
- Freight Forwarding
- SAP
- AS400
- MS Office
- IATA regulations
- TSA regulations
- Basic math
- Geography
- Time management
Location
- Global
Work Type
- Full-time
Experience Level
- 0-3 Years Freight Forwarding experience required, 3-5 years preferred
Education Level
- High school diploma or equivalent
Salary/Compensations
- Base compensation plus potential bonus based on performance metrics
Benefits
- Medical
- Prescription
- Health Savings Account
- Flexible Spending Accounts
- Dental
- Vision
- Life
- AD&D
- Disability
- Supplemental Health
- Employee Support
- Paid Parental Leave
- Pet Insurance
- 401(k)
- Tuition Reimbursement
- 10-20 days of vacation (depending on tenure)
- 2 personal days
- 1 floating holiday
- 5 sick days
- 5 volunteer hours
- 6 company holidays
- Veterans Day (for Veterans)
About the Company
- AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide.
- For over 40 years, this Chicago-based supply chain solutions leader has utilized a consultative approach to build a global network and trusted partnerships across various industries.
- The company offers scalable, user-friendly technology and a flexible business model for customized door-to-door deliveries via sea, air, ground, and rail.
- With expert teammates in over 150 worldwide locations, AIT provides customs clearance, warehouse management, and white glove services.
Equal Opportunity
- AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.
- If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.