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About the Role
The Head of Partner Enablement will own and scale Latent's training and enablement function, evolving it into a world-class program to support our expanding partner and health system network. This leader will build and manage a team of trainers, design a scalable enablement infrastructure, and ensure users can adopt Latent quickly and confidently. This role sits at the intersection of Product, Implementation, Account Management, Sales/Partnerships, and Clinical, reporting into the SVP of Partner Experience.
Responsibilities
- Define the enablement strategy and 12-month roadmap, prioritizing workflows and partner segments where training has the most impact.
- Hire, coach, and develop a team of trainers, establishing clear role definitions, playbooks, and quality standards.
- Establish and report on key metrics, including time-to-value, proficiency scores, and adoption.
- Launch and expand a self-serve training resource based on usage and feedback.
- Collaborate with Product to ensure training content and materials are ready before new features are released.
- Work with Implementation and Account Management to integrate enablement into partner onboarding and expansion.
- Partner with Clinical leaders to ensure training reflects real-world workflows and earns credibility.
- Support Sales and Partnerships by contributing enablement plans to deals and demonstrating training capabilities to prospective partners.
- Create feedback loops from trainers and end users to Product and Partner Experience to identify friction points.
- Build the business case for enablement investment, demonstrating its impact on retention, expansion, and partner satisfaction.
Requirements
- 7+ years in customer enablement, training, or L&D within SaaS, healthcare technology, digital health, or clinical operations.
- Experience managing or leading a team of trainers.
- Track record of building a training/enablement function from the ground up.
- Experience designing scalable training infrastructure, such as learning portals, LMS platforms, or AI/LLM-powered enablement tools.
- Strong instructional design and curriculum development expertise across live, virtual, and asynchronous formats.
- Experience training clinicians, pharmacists, or healthcare operational users is strongly preferred.
Skills
- Customer enablement
- Training
- Learning & Development (L&D)
- SaaS
- Healthcare technology
- Digital health
- Clinical operations
- Team management
- Instructional design
- Curriculum development
- Learning portals
- LMS platforms
- AI/LLM-powered enablement tools
Location
- Remote
Work Type
- Full-time
Experience Level
- 7+ years
About the Company
- Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients.
- Latent’s platform enables more than 60 leading health systems that collectively serve an estimated 70 million people.
- Founded by Sriram “Sri” Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.