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About the Role
Care Coordinators are central to the patient experience, setting the tone for an organized, warm, and professional interaction from the first call through every visit. This is a fast-paced, multi-tasking role where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.
Responsibilities
- Create a welcoming, professional first impression for patients, visitors, and referral sources
- Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
- Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
- Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
- Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
- Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation
Requirements
- High School Diploma or GED
- At least one year of experience in a customer-facing or patient-facing role (e.g., retail, hospitality, call center, medical reception)
- Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
- Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
- Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
- No prior medical experience required
Skills
- Customer service
- Patient interaction
- Front desk operations
- Scheduling
- Insurance verification
- Authorization
- Phone etiquette
- Payment collection
- HIPAA compliance
- Organization
- Detail-oriented
- Communication
- Basic computer proficiency
- EMR navigation
- Insurance fundamentals
Experience Level
- 1+ year experience in a customer-facing or patient-facing role
Education Level
- High School Diploma or GED
Salary/Compensations
- $18-$20/Hourly
Benefits
- Competitive compensation
- Generous paid time off
- Medical, dental, vision, disability insurance
- 401(K) with a 4% employer match
- Comprehensive training (EMR navigation, insurance fundamentals, scheduling workflows, phone etiquette)
- Structured onboarding and ongoing support
- Clear growth pathways
About the Company
- Confluent Health, LLC and its affiliates are committed to building a diverse and inclusive workforce.
Equal Opportunity
- Equal opportunity employer
- Do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.
- If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.