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About the Role

Join Restaurant Brands International Inc. on our journey to build the most loved restaurant brands in the world. We are seeking a professional to manage maintenance requests and ensure timely repairs across our restaurant portfolio.

Responsibilities

Receive and handle maintenance requests from restaurant operations and field teams.
Create service tickets in the CMMS.
Dispatch service technicians and/or third-party contractors.
Update the maintenance system and follow up until repairs are completed.
Facilitate communication between restaurant teams, maintenance staff, technicians, contractors, and stakeholders.
Conduct daily review meetings to discuss exceptions, open issues, and resolutions.
Confer with Sr. Maintenance Coordinator and/or customers to resolve problems and service requests.
Log all service calls, maintenance calls, and work order requests.
Maintain files for standing work orders, service records, and related documents.
Compile weekly reports on service technician and contractor dispatch status.
Log and/or monitor service dispatches, including travel, mileage, and labor.
Track bulk inventory or site-specific repair materials used by service technicians.
Prepare daily work schedules for service technicians.
Follow up with vendors regarding supplies and materials needed to complete repairs.
Solicit and submit third-party contractors as needed.
Support preventive maintenance dispatching and completion activities.
Perform related administrative and coordination tasks.

Requirements

2+ years of restaurant, retail, customer service, dispatch, or related administrative experience required.
Strong experience working with Microsoft Office, especially Excel.
Ability to perform all related tasks accurately and with strong attention to detail.
Ability to work well under pressure and with limited direct supervision.
Strong analytical, organizational, and problem-solving skills.
Prior customer service experience preferred.
Must have the ability to express ideas clearly and persuasively.
Must have excellent written and oral communication skills.
Must have strong customer service skills.
Must have the ability to compromise and use different approaches to reach a goal.
Must have excellent organizational skills.
Thorough knowledge of PC systems, Microsoft Office Suite, and related software.
Experience with maintenance tracking systems, work order systems, or dispatch tools preferred.
The role is primarily office-based and requires prolonged sitting, computer use, talking, and hearing.
The employee is regularly required to use hands to handle or feel and may occasionally stand or walk.
This position is performed in an office environment with regular work in front of a computer screen.
The work environment is typically temperature-controlled and low to moderate in noise level.

Skills

Microsoft Office
Excel
Attention to detail
Working under pressure
Analytical skills
Organizational skills
Problem-solving skills
Customer service
Clear and persuasive communication
Written communication
Oral communication
Compromise
PC systems knowledge
Maintenance tracking systems
Work order systems
Dispatch tools

Location

Remote work may be available as assigned

Work Type

Office-based
Remote

Experience Level

2+ years of experience

Benefits

Comprehensive global paid parental leave program
Free telemedicine
Mental wellness support

About the Company

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
RBI is committed to growing its brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.
Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Equal Opportunity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
RBI's policy applies to all terms and conditions of employment.
Accommodation is available for applicants with disabilities upon request.