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About the Role

The Resident Assistant (RA) supports guests at the YWCA Comfort Center, maintaining a safe, welcoming, and respectful environment while providing day-to-day operational support. RAs ensure a safe, secure, comfortable, and supportive environment consistent with YWCA policies and its mission to eliminate racism and empower women through dignity, respect, and trauma-informed care.

Responsibilities

Supervise guests, coaching them on program policies and consequences for violations.
Address immediate basic needs and orient guests to the comfort center program.
Provide supplies for basic needs, including snacks, linens, storage containers, and hygiene items.
Offer conflict resolution, crisis intervention, and support.
Plan, conduct, and monitor guest group meetings and activities.
Maintain statistical accountability.
Provide clear and concise daily log entries.
Maintain an up-to-date daily log/census.
Complete shift-specific tasks such as chore assignments, cleaning, and laundry.
Maintain communication shift-to-shift in the staff journal.
Answer telephone inquiries and provide resources and referrals.
Conduct regular facility safety checks, including sleeping/resting areas.
Communicate maintenance or repair needs in the communication journal.
Address immediate safety concerns promptly.
Monitor fire, security, and alarm systems.
Attend mandatory staff meetings and required training sessions.
Conduct basic intake information for new guests.
Demonstrate cultural competence and integrate understanding into daily responsibilities.

Requirements

High school diploma or equivalent preferred.
Experience working in residential programs, shelters, human services, or related environments preferred.
Shift-based scheduling, including evenings, nights, weekends, or holidays, with the ability to arrive on time for assigned shifts.
Frequent interaction with residents in crisis or high-stress situations.
Ability to move throughout the building to conduct rounds and respond to resident needs.
Ability to walk throughout the facility regularly.
Ability to lift and move supplies weighing up to 50 pounds.
Ability to respond quickly to safety concerns or resident needs.

Skills

Strong interpersonal communication skills
Ability to remain calm and professional in stressful situations
Basic administrative and documentation skills
Ability to work with individuals from diverse backgrounds
Trauma-Informed Approach
Clear, respectful communication while maintaining professional boundaries
Situational Awareness
Documentation Accuracy
Team Collaboration

Location

Endicott, New York

Work Type

Shift-based scheduling

Education Level

High school diploma or equivalent preferred

Salary/Compensations

$20 per hour

About the Company

YWCA Binghamton and Broome County is committed to eliminating racism and empowering women.

Equal Opportunity

YWCA Binghamton and Broome County is an Equal Opportunity Employer committed to creating and maintaining an inclusive workplace in which all individuals are treated with dignity, respect, and fairness.
Prohibits discrimination and harassment in employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex, pregnancy or pregnancy-related condition, childbirth or related medical condition, sexual orientation, gender identity or expression, age, disability, genetic information or predisposing genetic characteristics, marital status, familial status, guardianship or adoption status, military or veteran status, status as a victim of domestic violence, arrest or conviction record where protected by law, use of a service animal, or any other characteristic protected by applicable federal, state, or local law.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, compensation, benefits, training, promotion, transfer, discipline, termination, and all other terms and conditions of employment.
Prohibits retaliation against any applicant or employee for raising a good-faith concern regarding discrimination or harassment, requesting a reasonable accommodation, exercising a legally protected right, or participating in an investigation or proceeding concerning such matters.
Reasonable accommodations are available to qualified applicants and employees with disabilities, pregnancy-related conditions, sincerely held religious beliefs or practices, and in other circumstances as required by law.