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About the Role
The Floating General Manager will be given short-term assignments across the IHML portfolio, assuming the full duties of a General Manager. This role requires commitment to managing overall hotel operations, including team leadership, revenue generation, expense control, profitability maximization, customer service, and maintaining quality standards while ensuring compliance with all IHML policies and brand standards. The position requires 90% travel, including overnights for the duration of assignments.
Responsibilities
- Manage all aspects of the business.
- Oversee financial success, including budgeting, forecasting, yield, and revenue management.
- Develop, prepare, execute, and achieve financial goals.
- Manage all sources of revenue and maintain fair market share.
- Focus on maintaining cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.
- Develop and execute business plans, including sales and marketing plans.
- Determine hotel pricing strategy to exceed market-share occupancy at better-than-market yield ratio.
- Lead and manage all departments and employees, overseeing day-to-day operations and controlling purchases and inventories.
- Represent the hotel in appropriate associations and maintain strong community involvement.
- Create an environment ensuring 100% Guest Satisfaction.
- Communicate, promote, implement, and maintain all Brand and management group policies, procedures, and standards.
- Ensure systems and controls are in place for accurate monthly financial reports and variance explanations.
- Maintain product and service quality standards through ongoing evaluations and complaint investigation, initiating corrective action when required.
- Recruit, supervise, coach, discipline, and evaluate direct reports.
- Protect the hotel and its assets through a preventive maintenance program, ensuring employee and guest safety, orderly operations, good appearance, and compliance with brand and legislative standards.
Requirements
- Minimum 5 years hospitality managerial experience
- Proven leadership, entrepreneurial, and decision-making skills
- Ability to interact and coach all levels of management & staff professionally
- Experience in staff management: recruitment, training & motivation
- Background in the development & execution of business, marketing & sales plans & operating budgets
- Proven track record in revenue management, exceeding market share and sales targets
- Above average proficiency/familiarity with computerized systems
- Ability to work within deadlines
- Familiarity with accounting principles
- Strong financial planning, revenue management, and organizational skills
- Ability to analyze data and establish appropriate action plans
- Excellent time management, computational, and analytical abilities with keen attention to detail and accuracy
- Skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues
- Results-oriented, hands-on leader with high ethics, personal accountability, and a proven track record as an exceptional communicator, coach, and mentor
- Must be Bilingual, French/English
Skills
- Leadership
- Entrepreneurial skills
- Decision-making skills
- Staff management
- Business plan development
- Marketing plan development
- Sales plan development
- Revenue management
- Computerized systems proficiency
- Financial planning
- Organizational skills
- Data analysis
- Time management
- Computational abilities
- Analytical abilities
- Attention to detail
- Accuracy
- Communication
- Coaching
- Mentoring
Location
- Across the IHML portfolio
Work Type
- Full-time
- Travel 90%
Experience Level
- Minimum 5 years hospitality managerial experience
Salary/Compensations
- $80,000 to $90,000 (salary + performance-based bonus)
Benefits
- Discretionary annual incentive program
About the Company
- InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner.
- Management team oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country.
- Properties span from Vancouver, BC to Corner Brook, NL, ranging from roadside inns to luxury urban hotels.
- Mission: deliver outstanding guest experiences and strong returns on quality hospitality investments.
- A career with InnVest provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.
Equal Opportunity
- People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process.
- All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.