Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Level 2 Field Servises Technician role.

Rezi rewrites your resume against Custom Computer Specialists's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Level 2 Field Servises Technician posting at Custom Computer Specialists — free, in seconds.

About the Role

CCS is seeking an initiative-taking and technically skilled Level 2 Field Services Technician to join our Network Operations Center (NOC) team. This role is ideal for individuals enthusiastic about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.

Responsibilities

Perform equipment provisioning, decommissioning, and deployment activities for client environments.
Assist engineering teams with system migrations, data transfers, and implementation-related tasks.
Provide remote and onsite technical support for desktops, laptops, users, and associated peripherals.
Create, update, document, and escalate support tickets as required.
Monitor and respond to alerts, performing primary and secondary troubleshooting to resolve issues.
Troubleshoot and support desktop operating systems, software applications, and user environments.
Install, configure, and maintain desktop operating systems and endpoint devices.
Configure, troubleshoot, and support Microsoft Office and other business applications.
Perform hardware diagnostics, repair coordination, and software troubleshooting for end-user devices.
Troubleshoot network connectivity issues, including NICs, switch ports, cabling, and local network infrastructure.
Install, configure, and support network-connected devices and client workstation environments.
Perform physical network troubleshooting, including cable termination, cable testing, switch troubleshooting, and equipment power cycling.
Resolve escalated incidents from Level 1 support personnel and coordinate further escalation when necessary.
Assist with small projects, documentation efforts, and statement of work preparation under engineering guidance.
Participate in special projects requiring independent troubleshooting, investigation, and solution implementation.
Participate in an on-call rotation, including occasional evening and weekend support activities.

Requirements

2-4 years of experience in a Help Desk, Technical Support, or User Support environment
Experience supporting PC hardware, software, server hardware, and Windows operating systems.
Strong knowledge of Windows 10 and Windows 11 installation, configuration, administration, and troubleshooting
Experience troubleshooting and supporting SaaS-based applications.
Experience installing, maintaining, and troubleshooting Microsoft 365 and Microsoft Office applications.
Experience administering Active Directory users, groups, and Group Policy Objects (GPOs)
Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
Knowledge of client/server environments and related technologies
Ability to troubleshoot hardware, software, network, and user-related issues in a fast-paced environment.
Strong analytical, problem-solving, and troubleshooting skills.
Ability to quickly learn and follow complex technical procedures.
Excellent communication, customer service, time management, and organizational skills
Strong written and verbal communication abilities, including the creation of clear technical documentation and procedures.
Ability to multitask, prioritize competing tasks, and manage workload effectively.
Ability to work independently while also contributing effectively within a team environment.
Initiative-taking, customer-focused, and meticulous
Ability to lift to 50 lbs. (e.g., computers, monitors, printers, and networking equipment)

Skills

Windows 10
Windows 11
SaaS applications
Microsoft 365
Microsoft Office
Active Directory
Group Policy Objects (GPOs)
TCP/IP
DNS
DHCP
Networking fundamentals

Location

Hauppauge, Long Island
Tri-State area

Work Type

Onsite
Full-time

Experience Level

Level 2
2-4 years

Education Level

Associate or bachelor’s degree in information technology, Computer Science, Business, or a related field, or equivalent industry experience.
Microsoft certifications
CompTIA Network+
CompTIA Security+
Vendor certifications from Microsoft, Apple, IBM, HP, Cisco, or similar technology manufacturers

Salary/Compensations

$50,000 - $55,000

Benefits

Competitive salaries
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program

About the Company

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.
We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.
Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Equal Opportunity

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.