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About the Role
Seeking a patient-first minded Care Concierge Agent to join the Clinic Team, providing white glove service to patients. Responsibilities include coordinating appointments, offering information on treatment options, handling support inquiries, and managing provider schedules to ensure smooth clinic operations and high-quality patient care. Flexibility with nights, weekends, and some holidays is required.
Responsibilities
- Develops close relationships with and serves as primary point of contact for patients
- Onboards patients and validates insurance and IDs within department SLA requirements
- Schedules appointments, follow-up visits, and supports patients in navigating care outside of the virtual clinic
- Maintains detailed records of patient interactions and progress
- Communicates effectively and proactively with patients, providers, and co-workers to facilitate care
- Builds relationships with diverse individuals, including clients, organization members, and healthcare providers
- Initiates outreach and missed appointment procedures
- Maintains strict confidentiality in accordance with HIPAA policies
- Acts as an expert on the Clinic App and related systems, processes, and tools
- Handles multi-channel patient communication (phone, chat, SMS, email)
- Monitors Provider schedule adherence and performance within department’s SLAs
- Troubleshoots and documents technical issues for patient resolution
- Acts as a liaison between patients, clinical operations, and healthcare providers, taking ownership of the patient experience
Requirements
- 1+ Years in Healthcare/Hospitality experience
- Team player in a small, supportive environment
- Ability to work with phone, chat, SMS, and email communication
- Empathetic, trustworthy, and passionate about patient care
- Organized and flexible: handle changing needs with ease
- Tech-savvy: troubleshoot and explain to patients
- Experience with Epic, Salesforce, G-Suite, Jira, and Slack
- Must have flexibility to work within the hours of 7:00 a.m. and 9:00 p.m. EST, including 1 weekend shift per week
Skills
- Hospitality
- Patient-first mindset
- Accountability
- Work independently
- Enterprising
- Resourcefulness
- Initiative
- Professionalism
- Clarity and conciseness in communication
- Active listening
- Timely response to requests
- Collaboration
- Feedback
- Effective work with others towards shared goals
- Valuing different opinions and perspectives
- Assisting others when needed
- Flexibility and willingness to adjust to changing circumstances
- Tech-savvy
- Troubleshooting
Location
- New York City
Work Type
- Hybrid
- Full-time
Experience Level
- 1+ Years
Education Level
- High school diploma
- Associate's in healthcare preferred
- Bachelor's in healthcare preferred
Salary/Compensations
- $40,000—$50,000 USD
Benefits
- Weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days
- 9 company holidays
- 5 sick days
- 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
About the Company
- K Health's AI-powered virtual care engine modernizes the primary care loop by using AI to put humans first.
- Offers clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock.
- Delivers provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout.
- Deploys top-grade Virtualists in AI-powered virtual clinics 24/7 to capture patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.
- Founded in 2016, headquartered in New York City.
- Backed by over $443.5M from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.
- Offers competitive compensation packages based on industry benchmarks for function, level, and geographic location.
- Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
Equal Opportunity
- Proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.
- Deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work.
- Depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
- Committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates.
- All communication for job offers from K Health will come from email addresses ending in @khealth.com.
- K Health will never ask you to provide financial information about yourself during the recruitment process.
- Will never use personal email accounts or other domains for official correspondence.
- Official job postings are only listed on our official website and reputable job boards.
- Be cautious of job offers from sources other than these platforms.