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About the Role

Supports business office operations by actively listening to callers and booking appropriate OB/Gyn appointment types following provider restrictions. Serves as the initial point of contact, representing the organization by providing excellent customer service while maintaining compliance and confidentiality.

Responsibilities

Books patient appointments for OB/GYN providers utilizing the Epic electronic medical record system.
Confirms and/or makes changes to demographic information and notifies patients of account balances.
Adheres to scheduling protocols for multiple locations and provider restrictions.
Uses electronic resource material as needed to support efficient appointment scheduling.
Performs within department metrics and call standards.
Screens and directs incoming calls as needed.
Verifies scheduling accuracy of MyChart appointments.
Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
Works holiday shifts as required.
Follows assigned work schedule, promptly returning from breaks and lunch periods.
Maintains regular and dependable attendance.
Performs other duties as assigned.

Requirements

High school diploma or GED required.
Experience using a PC in a Windows environment required.
Must reside in Texas.
Willing to attend on-site training and occasional in-person department meetings in Austin, TX.

Skills

Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology.
Excellent interpersonal and problem-solving skills.
Ability to manage competing priorities.
Ability to align own actions with those of other team members committed to common goals.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to work in a team environment.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.

Location

Training and orientation at Administrative facility and North clinic locations.
Work-from-home opportunities after ~90 days.
Must reside in Texas.
Occasional in-person department meetings in Austin, TX.

Work Type

Part-time
Hybrid (after 90 days)

Experience Level

Preferred: Six (6) months or more experience working in the Patient Call Coordinator role or similar experience.
Preferred: Experience working in a healthcare setting, preferably in OB/Gyn.
Preferred: Experience working in customer service.

Education Level

High school diploma or GED

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
Time Off
401(k)
EAP
Life Insurance
Long Term Disability
Tuition Reimbursement
Child Care Assistance
Health & Fitness
Sick Child Care Assistance
Development

About the Company

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!
One of central Texas’ largest professional medical groups with 35+ locations and continuing to grow.