Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Voucher Specialist 37-26 role.
Rezi rewrites your resume against Housing Authority of The City of Austin's job description. Free.
Tailor your resume to this Voucher Specialist 37-26 role.
Rezi rewrites your resume against Housing Authority of The City of Austin's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Voucher Specialist 37-26 posting at Housing Authority of The City of Austin — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Voucher Specialist 37-26 posting at Housing Authority of The City of Austin — free, in seconds.
About the Role
Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented and customer-focused professional to support payment processing and compliance efforts in a fast-paced, accuracy-driven environment. SHCC has proudly served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 25 years, serving over 80,000 households across Texas and Arkansas.
Responsibilities
- Review monthly Housing Assistance Payment (HAP) vouchers for accuracy, completeness, and compliance with HUD regulations.
- Identify and resolve discrepancies before processing payments.
- Cross-check tenant certification data with voucher line items and investigate inconsistencies.
- Communicate clearly with O/As to resolve issues.
- Serve as a primary point of contact for O/As regarding payment and compliance questions.
- Provide clear, courteous, and professional support by phone and email.
- Create and maintain accurate digital and physical records of payment processing actions, correspondence, and resolutions.
- Enter case information into SHCC's proprietary STARS system for tracking, routing, and reporting.
- Maintain updated status notes and ensure all workflow steps are completed accurately and timely.
- Ensure all payment and reconciliation processes adhere strictly to HUD policies and SHCC's quality assurance protocols.
- Escalate noncompliance issues as needed to senior staff.
- Manage a consistent monthly workflow tied to strict internal and external deadlines.
- Proactively organize tasks to ensure HUD payment deadlines are met without errors or delays.
Requirements
- Ability to provide compassionate and professional customer service to clientele of diverse backgrounds.
- Knowledge of standard bookkeeping principles, practices, and techniques.
- Knowledge of HUD programs, regulatory compliance, and the affordable housing industry.
- Spanish language proficiency.
- A Criminal Background Check including a sex offender registry check.
- A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment.
Skills
- Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, and Laserfiche)
- Excellent oral and written communication skills
- Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
Location
- Austin, Texas
Work Type
- Hybrid work schedule available
Salary/Compensations
- $22.78/hour
Benefits
- Paid sick leave, annual leave, birthday leave & federal holidays
- 100% of employee health insurance premiums paid by the agency
- Supplemental health, dental, vision, and life insurance options for employees and family
- Employee Assistance Program
About the Company
- Established in 1937, Austin Housing Authority (AHA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. AHA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism.
- Southwest Housing Compliance Corporation (SHCC) has proudly served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 25 years. Through this work, we serve over 80,000 households across Texas and Arkansas, ensuring access to safe and healthy housing in alignment with HUD's mission.
- SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA)
- SHCC is a drug-free workplace.
Equal Opportunity
- EQUAL OPPORTUNITY EMPLOYER