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About the Role

The National Administration Leader is responsible for the administrative backbone of HUB’s Dealership Insurance Practice. This role leads a distributed administrative team, strengthens service delivery standards, and ensures operational consistency across client onboarding, policy administration, renewals, data integrity, and reporting. The incumbent will build scalable workflows, improve turnaround times, and reinforce a high-accountability, client-focused service model. This is an ideal opportunity for an experienced insurance operations leader comfortable leading people, improving processes, and working inside core brokerage systems such as EPIC.

Responsibilities

Lead the national administrative function for the Dealership Insurance Practice, including onboarding, coaching, workload planning, and performance management of support staff.
Establish and monitor service standards, workflows, and key performance indicators to improve consistency, timeliness, quality, and client experience.
Oversee data integrity within EPIC and related insurer and broker systems, ensuring accurate documentation, reporting, and audit readiness.
Manage the administrative components of the renewal cycle, including timelines, follow-up discipline, file quality, and adherence to service commitments.
Partner with producers, account managers, and leadership to align administrative capacity with business growth, client needs, and seasonal workload demands.
Identify and implement process improvements, standard operating procedures, templates, and controls that reduce rework and increase efficiency.
Support regulatory and carrier compliance by maintaining disciplined documentation standards and reinforcing internal policies and best practices.
Produce and analyze operational reporting to identify trends, capacity gaps, service bottlenecks, and opportunities for continuous improvement.
Act as a key stakeholder in system optimization, change management, and cross-functional initiatives that impact service delivery within the practice.
Foster a collaborative, service-oriented team culture grounded in accountability, communication, and continuous development.

Requirements

7+ years of progressive experience in insurance operations, administration, or service leadership within a brokerage, insurer, MGA, or closely related financial services environment.
Demonstrated success leading administrative or service teams across multiple locations, with strong coaching, change management, and performance management capability.
Strong understanding of brokerage workflows including policy administration, endorsements, renewals, documentation standards, and client service expectations.
Hands-on experience with EPIC or comparable broker management systems, with a strong focus on data quality, reporting, and workflow discipline.
Proven ability to design, document, and improve processes in a fast-paced environment while balancing service quality, compliance, and efficiency.
Excellent organizational, project management, and stakeholder management skills, with the ability to prioritize across competing demands.
Strong written and verbal communication skills and the confidence to work with leaders, frontline teams, and external partners.
High attention to detail and sound judgment in handling sensitive client, operational, and compliance matters.
Experience in dealership, automotive, affinity, warranty, or specialty insurance environments is a strong asset.

Skills

EPIC or comparable broker management systems
Data quality
Reporting
Workflow discipline
Process improvement
Organizational skills
Project management
Stakeholder management
Written communication
Verbal communication

Location

National

Work Type

Full-time

Experience Level

7+ years of progressive experience in insurance operations, administration, or service leadership

Education Level

Post-secondary education in business, insurance, or a related discipline is preferred
CAIB, CIP, RIBO, or relevant provincial licensing/designation is considered an asset

Salary/Compensations

$91,000 to $135,000

Benefits

Flexible working arrangements
Generous time-off policies
HUB-sponsored training programs
Tuition reimbursement
Reimbursements for professional licensing and membership fees
Special discounts on events, travel, accommodations, and personal home & auto insurance
Extended health benefits
Disability insurance
RRSP matching
Paid-time-off benefits
Eligible bonuses
Commissions for some positions
Paid parental leave
Wellbeing program

About the Company

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Equal Opportunity

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.