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About the Role

This is a 12-month fixed-term contract position focused on executing complex transactions, identifying process improvements, and supporting business objectives within TD Securities.

Responsibilities

Execute complex transactions and overrides accurately and on time.
Identify, document, and investigate process exceptions.
Coordinate with partners on key initiatives and potentially lead small-scale projects.
Refer or escalate operational issues with a solid understanding for resolution.
Identify opportunities to improve service delivery.
Provide analysis of process drivers and operational issues, making recommendations.
Support partners with inbound and outbound requests.
Contribute to consolidated or aggregated reporting.
Maintain working relationships with customers by resolving issues and articulating business processes.
Interact with partners and vendors, providing guidance and addressing concerns.
Support the timely and accurate completion of business processes according to SLA requirements.
Contribute to operational excellence by identifying and participating in improvements to standards, policies, and procedures.
Develop understanding of internal and industry regulations and trends, assessing potential impacts.
Exercise discretion in managing correspondence, information, and confidentiality.
Analyze service delivery issues and conduct research projects or contribute to audit reviews.
Ensure documentation accurately reflects client intentions and complies with rules/regulations.
Contribute to the development and delivery of presentations and communications.
Ensure due diligence to support the accuracy of all customer transactions/activities.
Maintain a culture of risk management and control, adhering to enterprise frameworks.
Protect the organization's interests by managing risks and escalating non-standard, high-risk transactions.
Support change management projects and ensure clear communication and documentation of new processes.
Minimize operational and regulatory risk by complying with the Bank and industry Code of Conduct.
Participate fully as a member of the team, supporting a positive work environment.
Support the team by building operations/business services knowledge and sharing ideas.
Provide training, coaching, and/or guidance to others on the team.
Participate in personal performance management and development activities.
Ensure timely communication of team-relevant issues and encourage good working relationships.
Keep others informed about project status and relevant information.
Contribute to team success by assisting others and providing training/coaching.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Act as a brand ambassador for Global Operations & Business Services and the bank.

Requirements

Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area.
Sound level knowledge with related training and/or related experience or skills.
Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high-risk/financial impact.
Identifies key operational/ reporting/process issues for own area.
Provides thorough analysis and/or specialized reporting or operational/process support.
Requires general understanding of the overall function and/or businesses supported.
Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus.
May lead small scale initiatives or work stream packages for assigned area.
Completes work within specifically defined parameters with guidance/ direction from management as necessary.
May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions.
Generally reports to a Group Manager.

Skills

Transaction execution
Process investigation
Project coordination
Issue resolution
Service delivery improvement
Data analysis
Customer relationship management
Reporting
Risk management
Change management
Teamwork
Coaching
Training

Location

London, United Kingdom

Work Type

Fixed-term contract

Experience Level

3+ years relevant experience

Education Level

Undergraduate degree/ college diploma

Salary/Compensations

Encourage open dialogue with HR Team regarding compensation and pay details.

Benefits

Health and well-being benefits
Medical coverage
Paid time off
Career development
Reward and recognition programs
Online learning platform
Mentoring programs
Training and onboarding sessions

About the Company

TD Securities is a leading global financial institution and the fifth largest bank in North America.
We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses.
Over 95,000 colleagues contribute their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is committed to being a leader in client experience, believing all colleagues are client facing.
We are reimagining what banking can be for our clients, colleagues, and communities.

Equal Opportunity

We foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.