Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this IT Client Service Lead – Executive/VIP Support role.

Rezi rewrites your resume against Transamerica's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the IT Client Service Lead – Executive/VIP Support posting at Transamerica — free, in seconds.

About the Role

The Executive/VIP Support position provides personalized, white-glove technology support and technical oversight to the Aegon/Transamerica Leadership Team, Management Board, C-level Executives, and the Executive Support staff. This role combines hands-on technical expertise with executive relationship management skills to provide high quality technology services, serving as a trusted technology partner and primary point of contact for executive technology issues.

Responsibilities

Provide responsive and personalized technical support to executive leadership, board members, and executive support teams.
Serve as a primary point of contact for executive technology issues and escalations, maintaining ownership through resolution and follow-up.
Efficiently diagnose and resolve hardware, software, connectivity, mobile-device, and collaboration-platform issues.
Support Windows and Mac computers, smartphones, tablets, printers, and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
Configure and troubleshoot multifactor authentication, secure remote access, wireless connectivity, and mobile-device management tools.
Coordinate executive onboarding, device deployments, equipment upgrades, office moves, and technology preparation for business travel.
Anticipate executive technology needs and address potential issues before they affect business operations.
Provide direct, on-site technology support for board meetings, executive gatherings, town halls, and other critical business events.
Prepare, test, and troubleshoot Microsoft Teams conference rooms, audiovisual equipment, presentation tools, and video-conferencing platforms before meetings and events.
Coordinate with executive support staff, event organizers, internal technology teams, and external vendors to confirm requirements and establish appropriate support coverage and contingency plans.
Maintain a visible technology support presence during critical meetings and events, resolving issues promptly and professionally.
Act as an Enterprise Technology liaison to executive leadership and support teams, building trusted relationships and providing frictionless service.
Develop, maintain, and improve executive support processes, procedures, documentation, and escalation practices.
Partner with Enterprise Technology service owners, regional infrastructure leaders, cybersecurity, application teams, and external vendors to resolve complex incidents and recurring service issues.
Identify service trends and recommend improvements to technology, support delivery, and the executive user experience.
Communicate executive feedback and opportunities for service improvement to ET leaders and teams.
Exercise sound judgment and maintain strict confidentiality when handling sensitive executive, customer, employee, financial, and corporate information.
Follow applicable information-security controls, regulatory requirements, and incident, problem, and change-management procedures.
Help maintain accurate support records, knowledge articles, and executive technology documentation.
Collaborate across global teams to provide coordinated and consistent executive support.

Requirements

Bachelor’s degree in information technology, computer science, business management, or a related field, or equivalent work experience.
Five or more years of experience delivering technology services or providing end-user technical support in a large corporate environment.
Demonstrated experience directly supporting senior executives, board members, or other high-profile users.
Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management.
Excellent verbal and written communication skills, including the ability to explain technical issues clearly to nontechnical audiences.
Strong interpersonal, conflict-resolution, problem-solving, and negotiation skills.
Ability to influence and coordinate technical and business colleagues without direct reporting authority.
Demonstrated discretion, professionalism, and composure during urgent or highly visible situations.
Experience collaborating with global teams and a strong commitment to customer satisfaction.
Experience supporting executive boardrooms, large corporate events, and broadcast or recorded media activities.
Experience supporting both physical (laptop) and virtual desktop environments.
Knowledge of ITIL service-management practices.
Required on-site, in-office presence to support executives, executive support staff, meetings, and business events.
Flexibility to adjust working hours to accommodate executive schedules, global time zones, and critical business activities.
Occasional evening and weekend work for executive needs, scheduled events, and critical technology incidents.
Limited travel to other corporate offices or event locations as business needs require.
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

Windows
Mac
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Word
Excel
PowerPoint
Multifactor authentication
Secure remote access
Wireless connectivity
Mobile-device management
Audiovisual equipment
Video-conferencing platforms
Identity and access management
Endpoint security
Encryption
ITIL service-management practices

Location

Philadelphia

Work Type

On-site
In-office

Experience Level

Five or more years of experience delivering technology services or providing end-user technical support in a large corporate environment.
Demonstrated experience directly supporting senior executives, board members, or other high-profile users.

Education Level

Bachelor’s degree in information technology, computer science, business management, or a related field, or equivalent work experience.

Salary/Compensations

$82,000 - $96,000 annually

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually
Ten (10) paid holidays per year
Be Well Company holistic wellness program
Parental Leave – fifteen (15) days of paid parental leave per calendar year
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs

About the Company

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward.
We understand the potential of leveraging the talents of a diverse workforce.
We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
We believe everyone deserves to live their best life.
More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide.
Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match.
Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play.
United in our purpose, we help people create the financial freedom to live life on their terms.
Transamerica is organized into three distinct businesses: World Financial Group, Protection Solutions and Savings & Investments, and Financial Assets.
Transamerica employs nearly 7,000 people.
It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.
Aegon acquired the Transamerica business in 1999.
Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.
It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives.
As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

Equal Opportunity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals.
We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs.
This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity.
ERGs are open to all employees.
They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
We believe our responsibilities extend beyond our corporate walls.
That's why we created the Aegon Transamerica Foundation in 1994.
Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.