Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Manager, OCS.ca & eCommerce role.

Rezi rewrites your resume against OCS Ontario Cannabis Store's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Manager, OCS.ca & eCommerce posting at OCS Ontario Cannabis Store — free, in seconds.

About the Role

We are looking for a Senior Manager, OCS.ca & eCommerce to be responsible for the commercial performance, optimization, and day-to-day management of the OCS.ca channel. This role drives revenue growth, profitability, customer engagement, operational excellence, and a seamless, compliant customer experience. Combining strong eCommerce expertise with commercial and financial leadership, the Senior Manager manages channel budgets, forecasts performance, and analyzes key drivers of revenue, margin, fulfillment costs, and profitability. The role is responsible for identifying growth opportunities and delivering recommendations that improve channel performance and return on investment.

Responsibilities

Own the commercial performance of OCS.ca, including revenue, conversion, average order value, customer retention, profitability, and overall channel health.
Develop and execute annual channel plans, budgets, forecasts, and growth strategies aligned with business objectives.
Monitor channel financial performance and analyze results through a P&L lens to identify opportunities to improve profitability and return on investment.
Lead channel performance reviews and provide actionable insights, reporting, and recommendations to senior leadership.
Drive OCS.ca channel growth by leveraging customer, market, and industry insights to identify opportunities that improve acquisition, engagement, retention, and customer satisfaction, while influencing product, assortment, promotional, and customer experience strategies in partnership with Category Management, Digital Merchandising and Finance.
Lead OCS.ca customer experience and product assortment strategy, establishing priorities and objectives for product search, navigation, taxonomy, discoverability and content in partnership with Digital Merchandising to achieve channel performance goals.
Collaborate with Logistics, Supply Chain, Customer Care, and Operations teams to ensure channel readiness, inventory availability, service levels, and successful execution of key initiatives.
Optimize fulfillment performance and experience, shipping costs, and cost-to-serve while maintaining a best-in-class customer experience.
Identify operational risks, performance gaps, and continuous improvement opportunities, balancing customer, operational, regulatory, and financial objectives.
Lead, coach, and develop a high-performing eCommerce team while fostering cross-functional collaboration, accountability, customer-centricity, and data-driven decision-making.

Requirements

Post-secondary education in Business, Commerce, Marketing, Digital Commerce, Retail Management, or a related field, or an equivalent combination of education and experience.
Proven experience managing the commercial performance of a significant digital sales channel, with accountability for revenue, customer, and financial results.
Demonstrated success leading, coaching, and developing high-performing teams.
Strong financial acumen with experience managing channel performance through a P&L lens and making sound commercial decisions.
Deep understanding of eCommerce performance drivers, including traffic, conversion, average order value, retention, and customer lifetime value.
Strong analytical and problem-solving skills, with the ability to leverage customer, digital, and operational data to drive business decisions and recommendations.
Experience developing business cases, evaluating investment opportunities, and identifying growth and optimization initiatives.
Excellent communication, stakeholder management, and influencing skills, with the ability to build alignment across cross-functional teams.
Strategic and customer-focused leader with a passion for growth, continuous improvement, and balancing long-term objectives with operational execution.

Skills

eCommerce
Digital Commerce
Retail Management
Direct-to-Consumer (DTC)
Omnichannel
Financial Acumen
P&L Management
Commercial Decision Making
Customer Insights
Market Insights
Industry Insights
Product Assortment Strategy
Customer Experience Strategy
Product Search
Navigation
Taxonomy
Discoverability
Content Optimization
Logistics Collaboration
Supply Chain Collaboration
Customer Care Collaboration
Operations Collaboration
Fulfillment Optimization
Risk Identification
Performance Gap Analysis
Continuous Improvement
Team Leadership
Coaching
Development
Cross-functional Collaboration
Accountability
Customer-centricity
Data-driven Decision-making
Business Case Development
Investment Evaluation
Growth Initiative Identification
Optimization Initiative Identification
Communication Skills
Stakeholder Management
Influencing Skills

Location

Toronto, ON

Work Type

Permanent
Full-Time
Rare travel within the GTA

Experience Level

7+ years of progressive leadership experience

Education Level

Post-secondary education in Business, Commerce, Marketing, Digital Commerce, Retail Management, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

$137,000 - $147,000

About the Company

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older.
Operates the sole legal online store for recreational cannabis in Ontario and is the provincial wholesaler of cannabis for private retail stores.
Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry.
A diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences.
An inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

Equal Opportunity

We are committed to providing an accessible, equitable and inclusive candidate and employee experience.
We provide reasonable accommodation throughout the recruitment process and in employment.
If you require an accommodation, please let us know, we will work with you to meet your needs.