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About the Role
USAC's mission is to achieve universal service, addressing critical needs for broadband capabilities in telehealth, online learning, and connectivity. Join us to help bridge the digital divide by administering Universal Service Fund (USF) programs to promote quality services and increase access to advanced telecommunications nationwide. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.
Responsibilities
- Conduct user research through interviews, surveys, and usability testing to identify user personas, behaviors, and pain points.
- Translate research insights into wireframes, task flows, interactive prototypes, and high-fidelity mockups.
- Help maintain and contribute to USAC’s design system.
- Maintain design and interaction consistency across products.
- Lead usability testing sessions to validate design concepts and refine them based on direct user feedback.
- Partner with product managers, developers, and other designers to ensure design solutions align with business objectives, technical constraints, USAC’s design system, and UX best practices.
- Present design work and rationales to stakeholders, advocating for user-centered solutions.
- Other duties, as assigned.
Requirements
- Bachelor’s degree in interaction design, human-computer interaction (HCI), or a related field, and/or relevant technical training and certifications.
- Minimum of Three (3) years of professional directly related experience.
- Expertise in industry-standard tools such as Figma, Sketch, and Adobe Creative Suite.
- Strong understanding of information architecture, usability principles, and responsive design.
- Basic knowledge of HTML/CSS is a plus.
- Ability to create high-fidelity, interactive prototypes to test complex logic and edge cases.
- Familiarity with Agile/Scrum methodologies and Human-Centered Design principles.
- Exceptional attention to detail, ability to multitask and problem-solve.
- Ability to self-motivate and work with little supervision to meet deadlines.
- Strong interpersonal skills and ability to work in high-pressure situations.
- Excellent communication and presentation abilities, including the ability to communicate complex, interactive design concepts clearly and persuasively.
- Working understanding of how to create and conduct user interviews and usability tests and to distill findings into actionable reports.
- All offers of employment with USAC are conditioned on completing and passing a background and reference check.
Skills
- Figma
- Sketch
- Adobe Creative Suite
- Information Architecture
- Usability Principles
- Responsive Design
- HTML/CSS
- Prototyping
- Agile/Scrum
- Human-Centered Design
- Attention to detail
- Multitasking
- Problem-solving
- Self-motivation
- Interpersonal skills
- Communication
- Presentation
- User Interviews
- Usability Testing
Location
- US
Work Type
- Remote
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree
Salary/Compensations
- $80,000 - $105,000 USD per year
Benefits
- Medical
- Dental
- Vision
- 401k
- FSA
- Life Insurance
- Paid Time Off
- Commuter Benefits
- Wellness Programs
- Disability coverage
- Generous 401k contribution
- Federal and floating holidays
- Paid sick leave
- Vacation time that increases every year
- Regular telework schedule
- Opportunities to take professional development courses and training
About the Company
- Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected.
- Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.
- USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country.
- We have actively built an organization that doesn’t just celebrate our diversity; we depend on it.
- The challenges of achieving universal service require creative and unique perspectives.
- Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.
- USAC employees are passionate about our mission.
- Our work contributes to the success of all Americans.
- We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.
- As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.
Equal Opportunity
- USAC is an Equal Opportunity Employer.